Job Description

Are you a strategic thinker with a passion for driving performance and delivering exceptional customer experiences? Join our dynamic team as a

Program Manager

, where you'll be at the heart of customer engagement, operational excellence, and continuous improvement.

The role responsibility consists of:

Be the

primary contact

for internal and external customers, ensuring fast, clear, and effective communication. Understand and deliver on

customer service commitments

, with clear documentation and follow-through. Lead

performance management

efforts such as analyze results, identify gaps, and drive corrective actions. Champion

continuous improvement

initiatives to enhance service efficiency and customer satisfaction. Act as a

key escalation point

for customer and stakeholder issues. Manage and deliver

improvement projects

, including customer integrations. Conduct and support

customer business reviews

focused on performance, issues, and opportunities. Maintain critical documentation SOPs, SLAs, and performance records. Monitor

compliance

with regulations and standards across operations. Analyze

shipping profiles

to identify trends, optimize resources, and improve profitability. Handle

commercial functions

respond to spot/ad hoc quotation requests and support new business/project implementation.

To be successful in this role, you are required to have:

Minimum Bachelor's Degree in any field. Minimum 5 years of working experience in the freight forwarding industry. Experienced in program/project management, ideally within logistics or customer service. Proficient in using Microsoft Office Application (Tech-Savvy individual will be added advantage) Strong communicator and relationship builder. Analytical, proactive, and solutions-oriented. Comfortable managing multiple priorities in a fast-paced environment. Commercially savvy with a customer-first mindset. The position is based in

Iskandar Puteri, Johor

Only the right fit candidate will be contacted to proceed with next stage of pre-screening. Thank you for choosing DHL Global Forwarding as your Employer of Choice!