Job Description

BE AN ESSENTIAL PART OF EVERYDAY LIFE
Position: Project Delivery Manager, DHL Fulfillment Network (Malaysia-based)
Grade: RCS K
Contract Type: Full-time, Permanent
Location - Kuala Lumpur, Malaysia (25-50% business travel within region required)
The DHL Fulfillment Network (DFN) is a strategic initiative aimed at optimising global logistics operations by standardising processes across sites, countries, and regions. Our ambition is to build the largest global fulfillment network truly based on one global standard, allowing our customers to use our smart, on-demand fulfillment service across all regions.
As a Project Delivery Manager, you will be instrumental in driving customer implementations, site enablements, and ensuring our customers and warehouses succeed. Using your project management skills, you'll work alongside IT and Operations team members to ensure timely, quality implementations.
Join us in our mission to provide a fantastic customer service experience and achieve fast, profitable growth by standardizing processes and boosting our marketing and sales efforts. Be a pioneer in enabling warehouses to operate seamlessly and contribute directly to the growth of the DHL Fulfillment Network, whilst setting the standard for the future of fulfilment networks!
Key Responsibilities:

• Ensuring the success of the DHL Fulfilment Network customers and warehouses by steering project tasks such as IT integration and process alignments.
• Acting as a consultant to customers and warehouses on our operational and IT fulfilment network processes, ensuring that warehouses work according to DFN standards.
• Helping customers navigate from contract signature to go-live by performing UATs in Warehouse Management System, handling issues in hyper care, and overseeing implementation quality through cross-checks.
• Training Client Success Managers and Customer Service agents on specific customer processes, leading our customer's resources to contribute to a successful go-live.
• Escalating within the customer organization if go-live date is at risk due to missing customer input, ensuring the smooth and timely operation of our services.
• Handling site enablements and customer implementations.
• Implementing change requests on a small scale, contributing to continuous improvement.
• Maintaining close alignment with Product Management on needed product improvements, always keeping the longevity and sustainability of the delivered solutions as a guiding principle in operations.
• Furthering the efficiency and functionality of our operations.

Required Skills and Experience:

• Extensive knowledge of Fulfillment & Last Mile Operations
• Previous IT experience, ideally Warehouse Management Systems
• Process management, project management and logical problem-solving experience
• Great communication skills and customer facing experience
• Facilitation and influencing skills at all levels
• A process-oriented mindset with a consultative and collaborative approach
• A proven track record of working in a highly complex global, regional, and local matrix environment
• Ability to manage own and outsourced work in an organized and methodical way, maintaining accurate records and reporting progress
• Willingness to travel regionally as required by implementation projects

Apply today to become a key player in our DFN growth journey!
What you'll need to do next:
If you have a proven track record of achievement that matches the requirements for this role and you are looking for your next career move, simply apply online ensuring that a full up-to-date CV is attached with your application.
We will ensure that all our resourcing activities are fair, transparent, and consistent across the globe. We aim to provide a candidate experience of the highest professional standard. The Company is committed to providing equality of opportunity for all employees. Furthermore, we aim to ensure our workplaces are free from discrimination and that employees and potential future employees are treated fairly and with dignity and respect. We will ensure that equality of opportunity maintains a high profile in our organization.

Skills Required