Job Description

Department Operations
LevelExperienced (Individual Contributor)
LocationMalaysia - Kuala Lumpur
The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

:

Support commercial and operational structural directions for business growth and sustainability Identifying areas for improvement and implementing strategies to optimize cost, delivery time, and market reach Ensure the maintenance of key performance indicators (KPIs) for all EM operations processes, including cost, delivery time, market reach, loss rate, and more Spearhead projects and initiatives aimed at bridging gaps within each operational aspect, working closely with external stakeholders and cross-team departments Facilitate seamless integration of new vendors throughout the entire process, negotiating competitive rates and improved delivery service level agreements (SLAs) to minimize platform shipping costs and enhance overall performance Lead overall project planning and tracking of milestones across key workstreams to achieve the desired business outcomes, including establishing clear communication to ground operations to ensure operational feasibility and success

Requirements:

Candidates must possess at least Bachelor's Degree in any equivalent field Strong data analysis and problem-solving skills Willing to see through a project and manage end-to-end Able to work independently in a complex and diverse environment Well verse in Microsoft Office applications i.e. Excel and Words * Good communication skills in Bahasa Melayu and English