Job Description

The Revenue Office is a function in Zalora tasked to optimize anything that affects the revenue/ conversion funnel. We consider product and tech platforms as constraints and use all the levers at our disposal (price, campaign, search, sorting, and processes around them) to get the best possible outcome (read Sales and Profit). It is a standalone department from commercial and marketing.The Customer Retention & Loyalty team is one of the four building blocks of the Revenue Office (working alongside the Merchandising, Pricing and Revenue Analytics). The team strategizes and develops plans to acquire, retain and nurture the best possible customer in line with the company\xe2\x80\x99s objectives by understanding their needs, preferences, and behaviors. We oversee projects such as Zalora VIP - Zalora\xe2\x80\x99s loyalty program, cashback, customer segmentation, and shipping fee revenue. Join us in our endeavor to provide our customers with an unparalleled experience shopping!Responsibilities:

• Assist in monitoring and analysing the performance of various initiatives on a daily/weekly basis to develop action plans (Zalora VIP, Cashback, Customer Performance, Shipping Revenue).
• Work closely with the Revenue, Marketing and Commercial teams to run Zalora VIP exclusive, Cashback and Segmented Customer campaigns.
• Provide suggestions for campaigns tailored to Zalora\'s VIP members, cashback promotions, and segmented customer initiatives.
• Assist with backend campaign setups.
• Support in any ad hoc tasks assigned with good time and task management skills.

Requirements:

• Diploma/Bachelor\xe2\x80\x99s degree in Business, Marketing, Finance, or related fields.
• Proficiency in Microsoft Excel, Google Sheet, Google Slides and Looker is preferred.
• Full professional proficiency in English.
• Organized multi-tasker with an eye for detail in a fast-paced, changing environment.
• Great interpersonal and communication skills with the ability to forge effective cross-functional team relationships.
• Desire to achieve results and attention to detail.
• Internship duration of 6 months will be an advantage.

Wonder how it\'s like to build your career with ZALORA? Inspired by employees, we believe you\'ll be in for:

• An exciting platform to make your success story
• Have the utmost care for your mental and physical wellbeing
• Flexibility weaved into your lifestyle
• A seamless work environment with a friendly & team-fueled culture
• Career growth aligned to your professional and personal needs and goals

Want to stay ahead with our developments? Follow us at our page and know more about us from our .The ZALORA StoryZALORA is Asia\xe2\x80\x99s leading online fashion, beauty and lifestyle destination, part of Global Fashion Group. As one of the region\xe2\x80\x99s pioneer large scale ecommerce platforms, ZALORA has established a strong presence throughout the region, particularly in Singapore, Indonesia, Malaysia, Brunei, the Philippines, Hong Kong, and in Taiwan, enjoying over 50 million visits per month.ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means, unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by ZALORA or Global Fashion Group.Consent DisclaimerBy submitting your application for this role, you consent to ZALORA collecting, using and processing through and in ZALORA\xe2\x80\x99s systems all personal data included in or provided in relation to your application. The purposes for such collection, use and/or processing shall be for conducting of ZALORA\xe2\x80\x99s recruitment requirements for the present role, and identifying and evaluating other roles and career opportunities within ZALORA which you might be a good fit for.

Zalora