Job Description

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DepartmentOperations
LevelExperienced (Individual Contributor)
LocationMalaysia - Kuala Lumpur The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.



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• Ideation of strategic business initiatives leveraging on your ability in project management and consulting methodology framework
• Lead overall project planning and tracking of milestones across all workstreams to achieve the desired business outcomes
• Establish project metrics and timelines and ensure clear communication to ground operations by driving execution at the ground level to ensure project feasibility and success
• Identification and management of key project issues and risks utilising past project expertise and establishing mitigation and contingency strategies
• Key focal point for all project related communication with internal and external stakeholders

• Candidates must possess at least Bachelor\xe2\x80\x99s Degree in any equivalent field
• Minimum 3-5 years of experience in management consulting and/ or project management in the e-Commerce industry
• Knowledge in Structured Query Language (SQL) is preferred
• Knowledgeable on the tools and techniques for planning, monitoring and controlling programs and projects
• Prior involvement in full spectrum of project lifecycle from framework design up to execution
• Able to work independently in a complex and diverse environment