Manage integrations and customizations on Anchanto e-commerce SaaS products for medium to large customers

NOTE: We are accepting applications only from people with full working rights to live and work in Malaysia (Citizens/PR holders) About Anchanto: We are a Global B2B cloud company that enables enterprises and partners to grow and manage their end-to-end Commerce and Logistics operations through its world class Cloud and AI products and services. With more than 7,000 customers, leading global brands, large retailers, and postal operators leverage Anchanto to process more than a billion dollars of revenue each year. Our powerful, scalable products deliver rapid innovation integrated to over 135 different commerce and carrier platforms across the world. Our offices are spread across Singapore, Kuala Lumpur (Malaysia), Jakarta (Indonesia), Manila (Philippines), Sydney (Australia), Bangkok (Thailand), Seoul (South Korea), Pune (India). Our diverse and multicultural fabric is woven in a way that each Anchanter gets complete freedom and opportunity to realize & explore his/her full potential. We pride ourselves in building awesome & powerful products that have the potential to change the way businesses perceive eCommerce management. We believe in delivering anchanting experiences and aim to become the #1 customer-centric company in our domain. The role: Managing Project and Product deliveries as per the PMO processes. Managing the projects from kick-off to Go-live. Weekly reporting of project status to internal and external stakeholders. Single point of contact for customers. Responsibilities:

• Lead enterprise level projects that involve customized solutions, integrations, coordination with multiple teams at the customer side and internally.
• Responsible for all the activities with taking over the lead from the Sales team on the project until successful Go-live.
• Map the customer requirements and solution provided by the Solution Architect in order to ensure the requirements and expectations are matching
• Manage the complete project from initiation to successful delivery
• Responsible for the daily management through the life cycle of the program and close coordination with the customer
• Follow the Project Management Office processes for initiation, planning, execution, monitoring and control and reporting.
• Works as a bridge between multiple internal teams and Customer side stakeholders from different functions/ teams/ departments
• Clear, Timely and Crisp communication with customer
• Plan the overall project and monitor progress to make sure that milestones are being met across various small and big activities
• Manage the risks and issues that might and do arise over the course of the project life cycle, as well as take measures to correct them when they occur.
• Make sure the deliverables are aligned across the teams internally and with customer side
• Not involved in the software development responsibility, but works closely with the Director of Software Development, Solution Architects, Implementation Teams and Sales team member responsible for the account sale
• Responsible for the Successful Go-Live of the Project and handover to Support Team

Skills:

• Excellent written and verbal communication
• Proficient with English and Malay
• Understand customer lifecycle and behavior
• Ability to work with teams in different geographies
• Experience in Supply Chain is a must
• Experience in eCommerce and Logistics domain is desired
• Ability to clearly communicate internally and externally
• Analytical and problem-solving skills

Experience Required:

• 10 yrs experience in Information Technology
• 3 years\' experience in Supply Chain

Benefits:

• A chance to build career with a fast-growing global SaaS tech company
• An opportunity to collaborate with global teams on interesting projects
• Competitive salary package
• Amazing work-life balance
• Learning opportunities
• Work hours: 09:00 AM to 06:00 PM Local time