Job Description

The Opportunity

Our partner, an Australian underwriting company with over 30 years of experience in specialized protection for residential investment properties, is looking for a Property Accounts Administrator to join the team in Kuala Lumpur.

As the Property Accounts Administrator your primary role will be to provide Accounts & Administrative support to the assigned account.

Key Responsibilities

• Ensure Respond to general and specific email account enquiries received in the assigned Accounts inbox.
• Daily receipting of Direct Deposit premium payments received from Real Estate Agents and Landlords.
• Processing payment requests of refunds due to overpayments and duplicated payments.
• Work closely with other departments such as Administration and Claims to ensure continuity in service to all clients.
• Ensure data quality is maintained by updating all incorrect client and real estate agent information as it is identified.
• Identify system issues as they arise and advise management.
• Ability to maintain the accuracy of the Insurance Broking Account and Policies.
• Ability to effectively manage time to ensure all communications are addressed within agreed service level agreement time frames.
• Ability to remain motivated considering potential negative responses from clients regarding premiums.

Skills, Qualifications & Experience

• Bachelor\'s Degree in an appropriate field of study or equivalent.
• At least 2 years of relevant experience in Accounts Administrative or Property Insurance scope.
• Good English Language communications skills.
• Passionate, pro-active, adaptable, positive & has a can-do attitude.
• Strong attention to detail.
• Willingness to learn new things.
• Team-spirited and motivated by driving the best outcome for the team.

ASW Offers

• We are experts in offshoring partnerships. This means that you will be a trusted member of the ASW family, and get access to our great benefits, plus you also get to work directly with one of the clients.
• In our unique English-speaking environment, you can practice and enhance your English with peers and international client teams based in either Australia, UK, US or NZ.
• Get global access to Learning & Development programs.
• Great work-life balance.
• Competitive remuneration.
• Excellent medical benefits.
• Great Paid Leave entitlements.
• Company parties/events, future travel opportunities and other exciting activities.
• Ongoing career opportunities.
• To find out what our people say about working at ASW, visit: https://aswhiteglobal.com/careers/

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AS White Global