Job Description

Environment:

Detail oriented with proven time management and organizational skills (including the ability to

engage in multiple task and meet deadlines /standards).

International mindset to be able to work remotely/hybrid situation with colleagues. A growth mindset with positive attitude towards change and the ability to play an active role in

implementing change initiatives.

Able to seek out best practices to effectively deal with diverse, complex and highly sensitive issues.

Developmental Value of Position:

The opportunity to collaborate with a diverse, global team, gaining insights and perspectives from

colleagues across various regions.

Take responsibility for driving individual performance while actively contributing to the teams overall

success.

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Experience/Knowledge, Education and Other Requirements:

Minimum of 3 years of experience in Operations, Data Analysis, Marketing/Communications, or

Relationship Management, with a strong operational and customer/provider-facing background.

Experience in insurance and healthcare industry. Proficiency in English; additional languages are an asset. Strong analytical and problem-solving skills. - International mindset with the ability to work remotely

with global colleagues, partners, and providers.

Dedication to delivering excellent service to members, clients, and providers. Strong can-do attitude and high proficiency in relationship management, with an understanding of

multicultural behaviours.

Action-oriented problem-solving approach. Excellent organizational, planning, and prioritization skills to meet deadlines. Proven experience in complaint management and improving customer service standards. Ability to assess situations, conduct research, gather relevant data, and provide constructive

feedback.

Accountability for achieving personal results and contributing to team goals. Excellent communication skills, both verbal and written, including presentation skills. Positive role model with the ability to work independently and collaboratively with colleagues at all

levels.

Experience in data interpretation and report drafting. Strong practical knowledge of MS Office applications, particularly Excel. Availability to travel up to 30- 50 % within the country & international

Personal Competencies Required:

Self management - Management of time/priorities and the ability to adjust strategies as needed to

enhance personal productivity and also contributing to overall performance of the team.

Balances stakeholders - Engages with multiple stakeholders and responds to potential conflicts

with a well balanced and a solution which is mutually beneficial.

Communication - Would need to develop and delivery multi-mode communication that conveys a

clear understanding of the unique needs of different audiences.

Conflict Management - Handling conflicts effectively which results with minimal

disruption/involvement of other stakeholders.

Responsible decision making / persuasion - Using compelling arguments to gain the support and

commitment of others and able to make split second decision on operational commitments.

About The Cigna Group

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.