Job Description

About NCR
NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

JOB SPECIFICATION \xe2\x80\x93 Professional Services Manager

1. SUMMARY OF RESPONSIBILITIES/DUTIES.

The PS Manager is accountable to the General Manager for the provision of an effective and efficient Professional Services capability within the KL office of a UK financial technology vendor. Part of the leadership team of a growing team of between 30-40 staff, the PS manager is responsible for the efficient deployment and use of team and company resources to achieve internal and external project goals and ongoing service objectives.

The KL subsidiary is charged with Product Development, Client Support, and client Project Delivery responsibilities for clients globally.

2. KEY OUTCOMES AND ASSOCIATED ACTIVITIES

Effective Team Management
Liase with the UK and KL management team on resourcing
Manage local resource allocation and balance workload
Show flexibility and decisiveness
Make timely decisions on rescheduling and prioritisation
Perform regular staff performance reviews
Identify and set individual and organisational goals; plan their fulfillment

Effective Project Management
Oversee multiple projects for internal development and client delivery.
Ensure strong PM methodology practices are adhered to throughout
Demonstrate a strong commercial awareness in management of projects

Management Reporting
Promote the value and practices of strong management reporting
Work with existing team to develop an effective and suitable reporting structure
Understand the complexities of intra-organisation cross charging

Fiscal Responsibilty
Work with the management to determine project budgetary requirements
Work within project budgetary constraints

Security
Champion the case for strong security and best practices
Understand the requirements of PA-DSS in the vendor environment
Implement working practices to ensure continued compliance with standards

Policy/Procedural Development
Determine policies and procedures to enhance efficiency of operations
Be willing and able to shape policy, not just implement it

Recruitment
Identify and justify hiring requirements, where required
Manage and be responsible for the recruitment of technical staff, where required

KEY REQUIREMENTS (must be able to demonstrate relevant experience)

Relevant sector experience \xe2\x80\x93 must have worked on the technical side within a payment based financial technology vendor

Proven project management skills \xe2\x80\x93 an ability to manage multiple projects and deliver complex projects to tight deadlines

Proven team management skills \xe2\x80\x93 experienced in training, supervising and managing and motivating highly skilled teams of technical staff

Proven client management skills \xe2\x80\x93 commercially aware, tactful, decisive, committed to providing excellent service

Excellent communication skills \xe2\x80\x93 both with clients and internal.

BASIC REQUIREMENTS

• Excellent English written and verbal communication skills
• Sound interpersonal skills that foster good working relationships
• Ability to deal with sensitive issues and maintain confidentiality
• Ability to determine priorities, plan and work towards organisational goals.
• Possess negotiation, problem solving and decision making skills
• Ability to exercise independent judgement within delegated limits.
• Ability to meet deadlines and work under pressure.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement
Integrated into our shared values is NCR\'s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.