Job Description

Key Responsibilities:

Act as the primary point of contact for customers on all quality-related matters, including audits, complaints, and feedback. Lead a team of QA specialists to handle customer inquiries and ensure timely resolution of quality concerns. Build strong communication with customers and internal teams. Evaluate and resolve quality-related issues in customer facilities. Manage containment processes and corrective actions (eg: 8D reports). Support new product introduction and trial runs. Drive improvement using tools like Six-Sigma, Poka-Yoke and FMEA.

Qualifications:

Diploma or Bachelor's Degree in Quality Management, Engineering, or a related field. More than 5 years' experience in quality engineering or customer service within PCB, mechanical assembly or electronics manufacturing industries. Strong knowledge of quality standards and systems (e.g., ISO 9001, IATF 16949). Experience in handling customer quality concerns, including audits and complaints. Good verbal communication skills in both Mandarin and English. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.
Job Type: Full-time

Pay: RM6,000.00 - RM9,000.00 per month

Benefits:

Free parking Health insurance Meal allowance Meal provided Opportunities for promotion Professional development
Education:

Bachelor's (Preferred)
Language:

Mandarin, Thai Language (Required)
Willingness to travel:

75% (Preferred)
Work Location: In person