Job Description

Requirements

• Minimum SPM or above (fresh graduates are encouraged to apply).
• Fluent both written and spoken in English and Mandarin language (project requirement).
• Computer savvy
• Effective listener with the ability to monitor large volume of calls on a daily basis ensuring service and accuracy.
• Can start working on 8th May 2023.

Responsibility

• Effective listener with the ability to monitor large volume of calls, chat & emails on a daily basis ensuring service & accuracy
• Drive action plans to improve detective rate and overall quality score of the team through analysis of improvement on fatal errors
• Work closely with call center team leader and provide them with feedbacks on strength and weakness of their agents and to recommend ways to improve performance
• Preparing reports for daily / weekly / monthly agent performance & hold call calibration session with client to discuss about the agent performance and action plans to improve the service quality

Benefits

• Basic salary range (RM2,100 - RM2,300) + KPI incentives (Up to RM300) + Allowances (RM400)
• Medical & Dental
• Annual leave 16 days per annum*
• EPF, SOCSO and EIS
• Working hour: 10:00 am - 7.00 pm
• Monday - Friday
• Off day: Weekend & Public Holiday
• Office within walking distance form Ampang Park LRT station.

Job Type: Full-time
Contract length: 12 months Salary: RM2,000.00 - RM3,000.00 per month Benefits:

• Health insurance
• Parental leave

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Kuala Lumpur: Reliably commute or planning to relocate before starting work (Required)

Education:

• STM/STPM (Preferred)

Language:

• Mandarin (Preferred)
• English (Preferred)

• Health insurance