Qa Executive (mandarin Speaker Klcc/ampang Park)

Kuala Lumpur, Malaysia

Job Description


Requirements

  • Minimum SPM or above (fresh graduates are encouraged to apply).
  • Fluent both written and spoken in English and Mandarin language (project requirement).
  • Computer savvy
  • Effective listener with the ability to monitor large volume of calls on a daily basis ensuring service and accuracy.
  • Can start working on 8th May 2023.
Responsibility
  • Effective listener with the ability to monitor large volume of calls, chat & emails on a daily basis ensuring service & accuracy
  • Drive action plans to improve detective rate and overall quality score of the team through analysis of improvement on fatal errors
  • Work closely with call center team leader and provide them with feedbacks on strength and weakness of their agents and to recommend ways to improve performance
  • Preparing reports for daily / weekly / monthly agent performance & hold call calibration session with client to discuss about the agent performance and action plans to improve the service quality
Benefits
  • Basic salary range (RM2,100 - RM2,300) + KPI incentives (Up to RM300) + Allowances (RM400)
  • Medical & Dental
  • Annual leave 16 days per annum*
  • EPF, SOCSO and EIS
  • Working hour: 10:00 am - 7.00 pm
  • Monday - Friday
  • Off day: Weekend & Public Holiday
  • Office within walking distance form Ampang Park LRT station.
Job Type: Full-time
Contract length: 12 months Salary: RM2,000.00 - RM3,000.00 per month Benefits:
  • Health insurance
  • Parental leave
Schedule:
  • Monday to Friday
Ability to commute/relocate:
  • Kuala Lumpur: Reliably commute or planning to relocate before starting work (Required)
Education:
  • STM/STPM (Preferred)
Language:
  • Mandarin (Preferred)
  • English (Preferred)

  • Health insurance

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Job Detail

  • Job Id
    JD937758
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Kuala Lumpur, Malaysia
  • Education
    Not mentioned