Job Description

Responsibilities:

• Develop and refine service quality standards at all levels for the organizational units provided by thcompany and implement monitoring.
• Work on relevant tasks for the assessment of target responsibilities based on company objective
• Implement quality assurance and quality control processes for projects and systems.
• Conduct audits and reviews to identify areas needing improvement and ensure compliance withquality requirements.
• Monitor and analyze project performance data to identify trends and potential issue
• Assist company management in promptly and effectively handling project emergencies and issue
• Responsible for organizing customer satisfaction surveys, promptly addressing feedback, foll-ups, and conducting revisit activities.
• Assist in implementing policies on quality, safety, and environmental protection for the company
• Timely report various issues discovered during supervision processes and follow up on review results of corrective action
• Implement continuous improvement initiatives to enhance the overall quality management system

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• Candidate must possess at least Professional Certificate, Bachelor\'s Degree/Post-Graduate Diploma/Professional Degree in Engineering or equivalent;
• Required language(s): English, Malay, Mandarin(Preferable Mandarin Speaker);
• Required Skill(s): Microsoft Office;
• Applicants must be willing to work in Shah Alam, Selangor.

Topwill Printronics (M) Sdn Bhd