Quality Analyst, Cbs Quality (rtc/ S2s)

Malaysia, Malaysia

Job Description


:

Calls Monitoring

  • Conduct quality monitoring of sales calls as scheduled
  • Validate the sales calls in accordance to scripts and check lists to ensure adherence
  • Update and complete the scoring sheets and all report templates accordingly
Calls Calibration
  • Participate in Call Calibration of quality monitoring standards with all team leaders and agents
  • Share gaps observations and results
  • Provide feedback and suggestions on improvement opportunities
Complaints/Disputes Validation
  • Support the investigation of complaints/disputes that are raised both internally or externally
Reporting & Administration
  • Prepare and submit Scoring Sheets and all relevant Reporting Templates on timely manner
  • Prepare ad-hoc reports as and when required by management
Other Tasks Your Manager may require you to perform additional tasks as and when required

CIMB

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Job Detail

  • Job Id
    JD900753
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Malaysia, Malaysia
  • Education
    Not mentioned