Quality Analyst Japanese
Kuala Lumpur, Malaysia
Job Description
JOB DESCRIPTION:
- Conducts quality reviews to evaluate quality performance and increase customer satisfaction
- Prepare quality stats/insights reporting to help the COE and/or BPO improve and grow
- Facilitate calibration/alignment sessions to ensure quality review accuracy and consistency
- Perform root cause analysis and lead workshops/projects to identify quality issues/solutions and
- Liaise with Stakeholders to provide feedback on their teams\xe2\x80\x99 quality level and create
- Prepare daily/weekly/monthly reporting for LOBs to track and trend quality issues
- Good working knowledge of computer i.e., MS-Office
- Good eye for detailing, proactively identifying gaps in processes and flag it to internal leadership
- Good Interpersonal & people management skills with good problem-solving approach
- Ability to exercise managerial judgment and perform as a mentor.
- Ability to multitask multiple activities by effective delegation and monitoring
- Native Japanese Speaker who can relocate to Malaysia
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5
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Job Detail
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Job IdJD875417
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKuala Lumpur, Malaysia
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EducationNot mentioned