Quality Analyst
Kuala Lumpur, Malaysia
Job Description
Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email
Essential Functions/Core Responsibilities
- One should be ok watching the egregious content
- Someone coming from COMO /content moderation background
- Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email
- Reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners)
- Complete phone time to keep current on programs (as applicable)
- Contribute to maintaining forms and l
- Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals
- Bachelor\xe2\x80\x99s Degree in related field from a four-year college or university with less than one year of relevant experience preferred
- Effective communication skills, both written and verbal
- Proficient in Microsoft Office
- Ability to multitask and meet timelines on deliverable
- Detail-oriented
NOTE: The paperwork and relocation expenses will be handled by the company
Role:
CRM/Cust. Service Mgr
Industry:
Telecom / ISP
Functional Area:
Banking / Insurance
Employment Type:
Full Time
Key Skills:
Korean Language BPO Call center Quality Analyst
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Job Detail
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Job IdJD891574
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKuala Lumpur, Malaysia
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EducationNot mentioned