Quality Analyst (korea Speaking) Penang

George Town, Pulau Pinang, Malaysia
Teleperformance
350 Current Jobs Openings
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Job Description


Qualifications:Main Requirements:

  • Bachelor\xe2\x80\x99s degree or equivalent diploma in any discipline
  • Candidate must be able to work on rotational shift
  • Minimum 1 years\xe2\x80\x99 experience as QA in technical/call center
  • Must be proficiency in English & Korean in terms of written, reading and speaking
  • Able to start work immediately after EP approved is preferred
Responsibilities:Key Responsibilities:Construct searches and reports designed for automated analysis and topic identification in recorded conversations from a contact center environment.Make recommendations and define strategies that solve critical business problems; through both established industry best practices and creative innovations.Own on-time, accurate, quality analysis and reports/visualizations in tight alignment with specified project objectives.Package, deliver, and at times present key findings and briefings.Conduct evaluations to identify areas of improvementMonitor, analyse & audit trainees\xe2\x80\x99 performance and call out any unusual trendsIdentify training needs by working with operations team and QA

Teleperformance

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Job Detail

  • Job Id
    JD1073640
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    George Town, Pulau Pinang, Malaysia
  • Education
    Not mentioned
 
 
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