Quality Analyst (mandarin Speaker)
George Town, Pulau Pinang, Malaysia
Job Description
Mohon
Kelayakan
- Minimum 1 year of relevant experience preferably in the BPO
- Have the experience in customer service more preferred.
- Strong understanding of accommodation operations (reservations, cancellations, refunds, booking platforms).
- Excellent analytical, listening, and communication skills.
- Proficient in Mandarin and English.
- Monitor and evaluate customer service calls, chats, and emails related to accommodation bookings, cancellations, payments, and complaints.
- Ensure agents follow company policies, scripts, and quality standards when assisting customers.
- Identify process gaps, service issues, and training needs through call monitoring and audits.
- Provide feedback, coaching, and recommendations to agents and team leaders to improve service quality.
- Analyze and report quality performance trends to management for continuous improvement.
- Collaborate with operations, training, and client teams to improve customer satisfaction.
- Participate in calibration sessions to align QA standards across teams.
- Support compliance with SLA, KPIs, and client expectations in the accommodation industry.
- Provided training.
- Willing to relocate work in George Town, Pulau Penang.
- Provided allowance.
- Annual leave/Medical leave.
- 5 working days/week.
- Medical and Hospitalisation Leave
- EPF / SOCSO / PCB
- Annual Bonus
- Medical Insurance
- Training Provided
- Allowance Provided
- 5 Working Days
Quality Assurance Mandarin Language Proficiency Analytical Skills Communication Skills
Peringatan Penting
Jangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.
Beware of fraud agents! do not pay money to get a job
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD1157920
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:5800 per month
-
Employment StatusPermanent
-
Job LocationGeorge Town, Pulau Pinang, Malaysia
-
EducationNot mentioned