Quality Assurance Analyst Mandarin Penang (all In One Finance Software)

George Town, Pulau Pinang, Malaysia

Job Description


Overview:Job Summary
If you are possess with attention to details and has the ability to deep dive into collected data from Quality monitoring and reporting feedback, We have something for you!Qualifications:Main Requirements:

  • Bachelor\xe2\x80\x99s degree or equivalent diploma in any discipline
  • Candidate must be able to work on rotational shift (3 shift / 5 working days)
  • Minimum 2 years\xe2\x80\x99 experience as QA in call center
  • Must be proficiency in English & Thai in terms of written, reading and speaking
  • Able to start work immediately is preferred.
Responsibilities:Key Responsibilities:
  • Conduct root cause and other data analysis
  • Conduct QA evaluations per client requirements and provides QA progress reports to team lead
  • Act as escalation point of contact for process questions, issues and resolution
  • Act as Subject Matter Expert (SME) for QA evaluations
  • Participate as project team member in problem prevention and continuous improvement projects

Teleperformance

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Job Detail

  • Job Id
    JD1054888
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    George Town, Pulau Pinang, Malaysia
  • Education
    Not mentioned