Job Description

• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in any field.
• Prefer to have 2 years\' experience in same or relevant field.
• Required Language (s): English and Mandarin (written and spoken).
• Required Skill(s): Microsoft Office, Google Drive, Report writing.
• Excellent interpersonal, communication and presentation skills.

• Perform monthly live chat and historical chat monitoring, evaluate and generate chat rating report to the Customer Service Manager and Senior Operation Manager.
• Conduct training session to cater improvement on chat quality.
• Assist Customer Service Manager in design of chat monitoring formats and quality standards, coordinate to discuss individual staff performance.
• Track, follow up and perform calibration in chat quality on recommended action.
• Create and improve quality assurance guidelines and SOP.
• Conduct one to one or one to all coaching with the customer service representative for quality improvement.
• Monitor all company\'s platforms for any misconduct message and information such as live-chat, Whats-app, We-chat etc
• Monthly customers feedback and complaints reporting.
• Perform CSAT survey and Mystery shopping on behalf of client and prepare report for Top Management.
• Manage and execute that have be assign by Team Leader.

• Hybrid working.
• Medical Insurance.
• Young energetic environment.
• Excellent career growth path.
• 5 working days (10am-7pm) in a week

• Annual Leave
• Medical and Hospitalisation Leave
• EPF / SOCSO / PCB
• Annual Bonus
• Medical Insurance
• Training Provided
• Performance Bonus
• 5 Working Days

Ricebowl