Job Description

About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location: Four Seasons Hotel and Residences is part of a 65-storey mixed-use tower that will include 242 Four Seasons Private Residences, 27 serviced apartments, a 209-key Four Seasons Hotel and a six- floor of 250,000 square foot luxury retail podium, collectively known as Four Seasons Place Kuala Lumpur. The Hotel introduces several unique dining outlets to the city, including a Cantonese restaurant, lobby and rooftop pool bars, and an all-day dining restaurant with sweeping views of the Petronas Twin Towers. The Hotel will also offer an executive lounge for business travelers, a serene spa, wellness-focused fitness centre and rooftop infinity pool offering panoramic views of Kuala Lumpur\xe2\x80\x99s endless skyline. Lush landscaping around the rooftop pool and terrace will create an urban oasis, echoing the greenery of the KLCC Park below.Four Seasons Hotel Kuala Lumpur is looking for top talent to join the team.About Four Seasons Hotel Kuala LumpurFour Seasons Hotel and Residences Kuala Lumpur is located in the thriving business and financial district Golden Triangle neighbourhood. The Hotel is part of a 65-storey mixed-use tower that will include 242 Four Seasons Private Residences, 27 serviced apartments, a 209-key Four Seasons Hotel and a six- floor of 250,000 square foot luxury retail podium, collectively known as Four Seasons Place Kuala Lumpur.The latest addition to the city\xe2\x80\x99s dramatic skyline and a vibrant hub for both business and leisure travellers, Four Seasons Hotel Kuala Lumpur is conveniently located in close proximity to the city\xe2\x80\x99s major attractions, including the Petronas Twin Towers and the Kuala Lumpur City Centre (KLCC). Often referred to as a \xe2\x80\x9ccity within a city,\xe2\x80\x9d the KLCC will offer designer shopping, fine dining, and the best of the city\xe2\x80\x99s electric nightlife. The Hotel is also overlooking the KLCC Park and is directly connected to the esplanade, allowing guests to take full advantage of the Park\xe2\x80\x99s 50 acres of green space, including lush gardens, fountains, waterfalls, a wading pool, and jogging track.An exciting addition to Kuala Lumpur\xe2\x80\x99s culinary scene, the Hotel is home to several unique dining outlets to the city, including a Cantonese restaurant, lobby and rooftop pool bars, and an all-day dining restaurant with sweeping views of the Petronas Twin Towers.The Hotel is offering an executive lounge for business travellers, a serene spa, wellness-focused fitness centre and rooftop infinity pool offering panoramic views of Kuala Lumpur\xe2\x80\x99s endless skyline. Lush landscaping around the rooftop pool and terrace has created an urban oasis, echoing the greenery of the KLCC Park below.Four Seasons Hotel Kuala Lumpur is offering both international and regional travellers an urban complement to the existing Four Seasons Resort in Malaysia, the award-winning Four Seasons Resort Langkawi.About Four SeasonsFounded in 1960, Four Seasons continues to define the future of luxury hospitality with extraordinary imagination, unwavering commitment to the highest standards of quality, and the most genuine and customized service. Currently operating 105 hotels and private residences in major city centers and resort destination in 43 countries, and with more than 60 projects in development, Four Seasons consistently ranks among the world\xe2\x80\x99s best hotels and most prestigious brands in reader polls, traveler reviews and industry awards.Quality Assurance ManagerEssential Functions:Administration

• Maintains the Quality Assurance Inspection Logbook.
• Submits all guest/ employee incident reports in a timely manner.
• Drives service quality assurance program.
• Partners with peers and superiors to determine performance gaps and learning needs.
• Works with training council to review key metrics (glitches, LQA, Coyle, standards missed, GES scores) and plans training activities accordingly.
• Involves in ensuring the necessary training and learning is conducted in departments on a consistent basis.
• Trains managers to train their employees in the needed skills area.

Customer Service

• Provides a courteous and professional service at all times.
• Ensures that employees also provide excellent service to internal customers in other departments as appropriate.
• Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst providing a prompt follow-up.
• Maintains positive guest and colleague interactions with good working relationships.

Financial

• Must work within a budget but at the same time should ensure no shortcuts are taken.

Operational

• Work closely with other employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
• Performs regular quality assurance inspections in all areas of the Kitchen and food service areas and reports any wrong doings or areas of concern directly to the Executive Chef (It is up to the Executive Chef to take further action on any particular matter which may be of concern).
• Ensures the quality standard of Food and Beverage production and service within the Hotel.
• Provides advice to the Management to ensure the quality.
• To have a complete understanding and strictly adheres to the Hotel policies and procedures related to quality assurance.
• Assists the Training department in all training activities related to quality assurance.
• Establishes and enforces quality standards for the kitchen.
• Works closely with Materials and receiving in the Food receiving area the hotel and also interacts with suppliers about the way they deliver produce to the hotel. (Any areas of concern about suppliers should be reported to the Executive Chef who should in turn act on this with the Materials Manager)

Personnel

• Through hands-on management, closely supervises the Kitchen employees in the performance of their duties and ensures this is in accordance with policies and procedures and applicable laws.
• Ensures effective training program for employees in coordination with the Training Manager and their Departmental Trainers so all employees understand all quality standards.

Non-Essential Functions\xef\xbc\x9a

• Attends meeting and updates team on random quality assurance test results and best practices.
• Understands and strictly adheres to Rules and Regulations established in the Employee Handbook and the Hotel\xe2\x80\x99s policies concerning quality assurance.
• Ensures high standards of personal presentation and grooming.
• Attends training sessions and meetings as and when required.
• Carries out any other reasonable duties and responsibilities as assigned.

Education\xef\xbc\x9a

• University graduate
• Preferred \xe2\x80\x93 Completed technical education in quality assurance

Due to strict work permit regulations, position is applicable to local candidates or Malaysian Permanent Resident status holders only. Only successful candidates will be contacted.Join Our TeamJoin a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel Kuala Lumpur provides guests with a haven of serenity and luxury in a bustling city. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine\xe2\x80\x99s 100 Best Companies to work for since 1998.What to expect: You will\xe2\x80\xa6\xe2\x80\xa6Be a champion of the Golden Rule: Do unto others as you would have them do unto youBe part of a cohesive team with opportunities to learn, grow and developHave the opportunity to engage in diverse and challenging workDerive a sense of pride in work well done

Four Seasons Hotels