Job Description

Job Summary Ensure processes for PS MY are carried out in alignment to the various Global Process Standards, Operational Risk Framework and Regulatory requirements Review and monitor departmental processes relating to PSMY to ensure business adherence to processes and procedures Ensure proper functioning of Process Universe Key Controls through process validation exercises, periodic monitoring activities, and timely identification and resolution of process and control failure. Promote a strong operational risk management and sales compliance culture. Responsibilities Strategy Identify potential process streamline and reduce hands off in processes to prevent control failures and mitigate operational risk. Perform monthly clean desk checks and take on the role as a departmental information security champion to champion causes to prevent potential data leakage incidents in PS MY. Business Meeting datelines as team player including timely reporting and relevant communication. Perform monthly call monitoring review of verbal closure cases as per the guidelines set in the GPS and RBORF. Processes Participate in process review exercises to review and monitor Department Operation Instructions (DOI) and Standard Work Instruction (SWI) owned by the channels against the current Global Process Standards (GPS), Operational Risk Framework (ORF), Master Process Document (MPD), MAS regulations and local regulations where applicable. Ensure processes are functioning as per document and ensure segregation of duties, maker-checker requirements, department independencies, key control requirements are adhered to People & Talent Conduct coaching related to CEPG space, covering process changes, governance frameworks and client experience issues Risk Management Facilitate, embed, deploy and execute key control standards (KCS), control sample testing (CST) Health checks (HC) within business unit. Identify new, thematic and developing process risks and failures provide operational risk advice through Operational risk Framework to the various stakeholders in consultation with the BORM and country Senior Operational Risk Officer (SORO) team. Governance Report process abnormalities and non adherence to the Business Operational Risk Manager (BORM), and engage appropriate stakeholders on timely remedial actions. Escalate key risk situations that pose significant risk. Regulatory & Business Conduct Display exemplary conduct and live by the . Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead to achieve the outcomes set out in the Bank\'s Conduct Principles: Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Qualifications 1. Talent Team player who shows initiative and assertiveness Team coordination in ensuring dateline assigned meet on team basis Self-motivated, with pro-active service attitude 2. Knowledge: Retail Banking Operations - Basic Operational Risk Management - Basic Sales Management and Service Excellence - Basic 3.Skills Change management skill - Basic Interpersonal and influencing skill - Basic Coordination and execution skill - Basic Collaboration and team work skill, with dealing skill with all levels in complex and difficult situation - Basic Communication and listening skill - Basic Analytical skill - Advance Technical skill (MS Office) - Advance 4.Abilities Ability to differentiate grey areas Ability to achieve first time resolution 5.Behaviour Proactively identify gaps in sales and operational practices with proposal solutions.Is seen as an active advocate of compliant business practice in their country. Execution oriented and connected to the realities of the business and the front line. Translate strategy, policy, themes, into actionable plans /executable plans which are realistic within country business and regulatory context.See plans through the execution phase Role Specific Technical Competencies Manage Conduct Manage Risk About Standard Chartered We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum Flexible working options based around home and office locations, with flexible working patterns Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website

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