Job Description

is on the forefront of technology innovation, delivering breakthroughs and trusted insights to the world's visionaries and innovators in electronic design, test, manufacturing, and optimization. Our ~14,000 employees create world-class solutions in wireless communications, 5G, automotive, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Our technical solutions - and our methods for creating them - help connect and secure the world. Learn more

Our powerful culture has led to us being independently recognized on We're driven, collaborative, ethical, and curious, and we value all ideas, especially bold ones. And our culture extends far beyond our own walls. Our corporate social responsibility efforts support our communities, nurture the next generation of engineers, and promote environmental sustainability.

At Keysight, Inclusion & Diversity is an integral part of our core values. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. We believe everyone should be respected in the workplace and in their communities regardless of race, color, age, gender, sexual orientation, gender identity and expression, ethnicity, religion, disability, veteran status, national origin, or any protected class. We continuously challenge ourselves to grow in our understanding of inclusion by engaging in a wide variety of diversity programs, initiatives, employee network groups and mentoring/development.

Internal

Customer Success is at the heart of Keysight, hence, we are looking for candidates with passion for customers. As a Quality Engineer, you will have the opportunity to contribute to customer success through pro-active engagement with Keysight's field organization to understand issues and working with cross functional and cross region teams to resolve customer issues.

1) Lead customer issue resolution and escalations through the Keysight customer feedback process system (CIR).

2) Ensure all customer requirements and CIR key deliverables are met - Initial Response, Containment, replacements, defective part returns, root cause analysis and closure.

3) Work with Order Fulfilment to ensure customer root cause analysis shared meets customer expectations and provides assurance of product quality and issue resolution.

4) Establish a strong relationship with the external Keysight field team and Order Fulfilment team for successful customer issue resolution.

5) Pro-actively understand and resolve customer concerns through pro-active meet-up with field organization.

6) Lead improvement projects using Quality tools, LEAN methodology, etc.

7) Participate, lead and manage customer visit/audit/events and process to ensure it meets the objective and is successful.



Customer Success is at the heart of Keysight, hence, we are looking for candidates with passion for customers. As a Quality Engineer, you will have the opportunity to contribute to customer success through pro-active engagement with Keysight's field organization to understand issues and working with cross functional and cross region teams to resolve customer issues.

1) Lead customer issue resolution and escalations through the Keysight customer feedback process system (CIR).

2) Ensure all customer requirements and CIR key deliverables are met - Initial Response, Containment, replacements, defective part returns, root cause analysis and closure.

3) Work with Order Fulfilment to ensure customer root cause analysis shared meets customer expectations and provides assurance of product quality and issue resolution.

4) Establish a strong relationship with the external Keysight field team and Order Fulfilment team for successful customer issue resolution.

5) Pro-actively understand and resolve customer concerns through pro-active meet-up with field organization.

6) Lead improvement projects using Quality tools, LEAN methodology, etc.

7) Participate, lead and manage customer visit/audit/events and process to ensure it meets the objective and is successful.

Job Qualifications

1. Bachelor's Degree/ Master's Degree in Engineering or Science

2. Have knowledge and experience in using quality tools to drive for improvements, for example, Root cause analysis, ISO9000 standards, LEAN methodology, Why Why analysis, statistical tools, etc.

3. Attention to details and good analytical skills.

4. Good communication and presentation skills.

5. Experience and passionate in managing customer issues and escalations.

6. Ability to work well with different people at different levels - production engineers, Field Engineer, Contact Center, Technical Contact Center, Service Centers, Spare parts organization, Management

7. Able to work independently on projects, customer visit/event/audits. Knowledge in project management or project co-ordination would be beneficial.

8. Ability to read and write in foreign languages would be an advantage.

Job Function

Quality/Regulatory

Shift:

Day Job

Schedule:

Full Time (F)

Travel Required:

25%

Duration (Temp Positions Only):
24 months

Candidates can be considered to work from the following locations:

APAC : Malaysia : Penang : Penang

Job ID : 48657



***Keysight is an Equal Opportunity Employer.***

Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.