Job Description

Job Summary :

The Quality Manager is responsible for ensuring that all products and processes within the PCBA manufacturing environment meet strict quality and reliability requirements. This role leads the Quality Assurance team and collaborates with cross-functional departments to establish, maintain, and continually improve the Quality Management System. The position requires strong analytical skills, hands-on problem-solving capability, and solid knowledge of international quality standards and customer expectations.

Job Responsibilities:

1. Quality Management System (QMS)

Develop, implement, and sustain an effective

Quality Management System

in compliance with

ISO 9001, IATF 16949, ISO 13485

, and

CE regulatory standards

. Ensure strict adherence to

IPC

and

J-STD

workmanship requirements across production. Prepare, coordinate, and lead

internal and external quality audits

, ensuring full readiness and timely closure of findings.

2. Quality Control & Assurance

Establish and manage

quality inspection frameworks

for all

PCBA manufacturing stages

, ensuring process integrity and product reliability. Track and evaluate

key quality performance indicators

while enforcing robust

quality gate controls

. Lead

root cause investigations

and manage

corrective and preventive actions (CAPA)

using systematic problem-solving tools such as

8D, 5 Whys, and Fishbone analysis

.

3. Team Leadership

Lead, mentor, and empower the

QA/QC team

to maintain high levels of skill, accountability, and productivity. Define clear performance goals, assign responsibilities, and conduct regular

performance evaluations

and training programs.

4. Continuous Improvement

Champion

continuous improvement initiatives

to reduce defects, enhance process capability, and drive operational excellence. Encourage the adoption of

quality engineering tools

such as

FMEA, SPC, Control Plans, and DOE

for proactive process management.

5. Customer Complaint & Feedback Handling

Oversee the management of

customer complaints

, perform

failure analysis

, and implement effective corrective actions to prevent recurrence. Serve as the

technical liaison

with customers and suppliers on all quality-related communications, ensuring transparency and professionalism.

6. Regulatory & Compliance

Guarantee full compliance with

industry standards, regulatory requirements, and safety protocols

. Stay informed on

latest regulatory developments

and customer specification changes, ensuring timely updates to company practices and documentation.

7. Documentation & Reporting

Maintain comprehensive and accurate

quality documentation

, including inspection results, audit reports, and CAPA logs. Generate and present

quality performance summaries

and improvement recommendations to senior management for informed decision-making.

Job Requirements :

Bachelor's degree in Engineering or related technical field with relevant certifications (CQE, Six Sigma, ASQ) is an advantage. Minimum 5 years of quality management experience in a PCBA Electronic Manufacturing environment. Strong knowledge of quality systems, methodologies, and tools: 8D, SPC, FMEA, MSA, Control Plan, CAPA. Practical working experience with IPC-A-610 / J-STD-001 standards is required. Solid understanding of ISO 9001 / IATF 16949 / ISO 13485 / CE requirements. Proven leadership skills with the ability to train, motivate, and guide teams. Strong analytical and problem-solving abilities; able to resolve complex quality issues independently. Excellent communication skills and ability to work with cross-functional teams. Ability to handle multiple priorities in a fast-paced, high-demand environment. Commitment to continuous improvement and quality excellence.
Job Type: Full-time

Pay: RM13,000.00 - RM14,500.00 per month

Application Question(s):

What is your current salary ? What is your expected salary ? How long is your notice period ?
Work Location: In person