Job Description

Job Responsibilities:

Handle incoming calls and respond to customer's emails on employee wellness, medical and benefits plans Maintain complete and accurate records of customer interactions in the Customer Relationship Management (CRM) system Handle flexible benefits claims from end to end--verifying documentation, coordinating with employees or HR for missing details, and assessing claims for accuracy and fraud risk Manage, resolve, and close customer complaints and feedback, as well as handle employee inquiries related to claims adjudication Ensure timely follow-up with both internal and external stakeholders on pending cases to provide swift resolution Perform ad-hoc tasks as assigned by management

Requirements:

Minimum of 3-4 years' experience in a call centre or customer service role, with some understanding of claims workflows or insurance processes considered a plus. Experience with CRM systems and claims management software to track and resolve claims effectively. Familiarity with flexible benefits, health insurance, and claims processing Proficiency in Microsoft Excel for reporting and data management is an advantage. Knowledge of Mandarin is an advantage to support Mandarin-speaking clients Excellent verbal and written communication skills Exceptional problem-solving abilities, attention to detail, and a proactive approach to customer service Strong organizational and time management skills, with the ability to handle multiple claims and inquiries at once Willingness to work on a rotating shift to meet business needs If you are interested to apply, kindly

submit your updated resume in DOC/PDF format

and allow our Consultant to match you with our Clients.
To facilitate the process, please ensure the following details are included in your resume:

Current Address / Location

Current Salary

Reason for Leaving

Expected Salary

Notice Period

WhatsApp: +6010-2832174

Email: supreme.rubywong@gmail.com

Kindly note that only shortlisted candidates will be notified.

Agensi Pekerjaan The Supreme HR Advisory Sdn BhdJTK Number: JTKSM 1252

Job Type: Full-time

Pay: RM3,000.00 - RM4,500.00 per month

Benefits:

Opportunities for promotion Professional development
Schedule:

Monday to Friday
Language:

Mandarin (Preferred) Bahasa (Preferred)
Work Location: In person