Job Description

Job Scope / Responsibilities:

Service Coordination: Manage daily service requests from customers, ensuring prompt and effective response. Schedule and coordinate service jobs for the technical team (mechanical and electrical), optimizing the team's availability. Track ongoing and completed service jobs using Excel-based trackers, ensuring all records are updated accurately. Spare Parts Coordination: Assist in preparing spare parts quotations for customers. Follow up on spare parts deliveries and liaise with suppliers when needed Maintain an overview of critical spare parts in stock. Customer Communication: Act as the primary point of contact for service-related issues, ensuring clear and professional communication. Update customers on job progress and ensure all job details (e.g., site visit, repairs, maintenance) are documented clearly. Documentation & Reporting: Prepare service reports, job sheets, and invoices (with assistance from the accounts department). Maintain accurate service records for internal and customer reference. General Admin & Support: Support the sales and technical team with related administrative tasks when needed. Assist in processing warranty claims with suppliers and coordinating warranty documentation.
Requirements:

Experience in a service coordination role, preferably in an industrial or technical setting (doesn't have to be the same industry). Strong organizational and communication skills. Proficient in Microsoft Office (Excel, Word, etc.). Ability to manage multiple tasks in a fast-paced environment. Comfortable dealing with customers and coordinating with technical staff. Basic technical understanding (training provided for specific machinery and processes).
If you are interested to apply, kindly submit your updated resume in DOC/PDF format and allow our Consultant to match you with our Clients.

To facilitate the process, please ensure the following details are included in your resume:

Current Address / Location

Current Salary

Reason for Leaving

Expected Salary

Notice Period

Kindly note that only shortlisted candidates will be notified.

Agensi Pekerjaan The Supreme HR Advisory Sdn Bhd

JTK Number: JTKSM 1252

Job Types: Full-time, Permanent

Pay: RM3,500.00 - RM5,500.00 per month

Benefits:

Opportunities for promotion Professional development
Application Question(s):

current location, current salary, reason of leaving, expected salary, notice period, possess own vehicle (Y/N)
Education:

Diploma/Advanced Diploma (Preferred)
Experience:

service coordinator: 1 year (Preferred)
Language:

English (Preferred) Mandarin (Preferred)
Work Location: In person