Job Description

Primary Responsibilities

\xc2\xb7 Answer queries via phone and email. Make outbound calls as and when required.

\xc2\xb7 Troubleshoot basic computer related issues/problems. (Hardware, software, user access, etc.)

\xc2\xb7 Prepare the test centers before they go Live for conducting Exams.

\xc2\xb7 Keep self-updated on training, new initiatives and latest updates.

\xc2\xb7 Actively work to meet/exceed the desired metrics/parameters.

\xc2\xb7 Create and document cases as and when required.

\xc2\xb7 Create and Maintain Reports for Clients (Excel).

\xc2\xb7 Perform hardware and software installations.

Knowledge, Experience & Skills

\xc2\xb7 Candidate should at least possess a Diploma (Advanced / Higher or Graduate) Bachelor\'s Degree in Computer Science / Information Technology or equivalent is preferred.

\xc2\xb7 Experience of up to 2 years in Technical Helpdesk or Customer Service is highly preferred.

\xc2\xb7 Good communication in oral and written English.

\xc2\xb7 Intermediate level troubleshooting and installation of Windows operating systems/ Software.

\xc2\xb7 Intermediate level understanding of networking concepts, devices and troubleshooting.

\xc2\xb7 Good problem-solving skills; ability to visualize a problem or situation and think abstractly to solve it.

\xc2\xb7 Advanced knowledge of test center applications. Ability to learn and support new applications/Clients.

\xc2\xb7 Basic computer skills in MS office products - Word, Excel, PowerPoint.

Other details

• Pay Type Salary

• Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Prometric