Summary:Represents the hotel to the guest throughout all stages of the guest's stay. Determinate a guest's reservation status and identifies how long the guest will stay. Helps guests complete registration cards and then assigns rooms, accommodating special requests whenever possible. Verifies the guest's method of payment and follows established credit-checking procedures. Places guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel.
Duties and Responsibilities:
To deal with guest requests to ensure a comfortable and pleasant stay.
To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.
To be responsible for accurate and efficient accounts and guest billing processes.
To undertake general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area.
To ensure that all reservations and cancellations are processed efficiently.
To keep up to date with room prices and special offers to provide accurate information to guests.
To report any maintenance, breakage or cleanliness problems to the relevant department.
To administer the general petty cash system and float in an accurate manner.
To undertake all training as required (eg, first aid, health and safety, customer service)
To undertake any other ad-hoc duties relevant to the post when required.
Specific skills we're seeking:
Able to work in rotated shift (Morning, Afternoon and Night)
Ability to remain calm during difficult situations or in a very busy environment
Candidate must possess at least a Primary/Secondary School/SPM/"O" Level, Higher Secondary/STPM/"A" Level/Pre-U, Professional Certificate, any field.
Required language(s): Bahasa Malaysia, English
Fresh graduate is encourage to apply.
Preferably Non-Executives specializing in Hotel Management/Tourism Services or equivalent.
Possess own transport.
Prefer Male Only
Applicants must be willing to work in Alor Setar? 1 vacancy available.
(Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demand
Job Type: Full-time
Pay: RM1,700.00 - RM1,750.00 per month
Work Location: In person
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