Job Description

OverviewThe individual will assume the lead role in the delivery of facilities management (FM) services to the client. He/she will be the single point of contact for the client and will be responsible for:

• Ensuring a high level of client satisfaction, establishing and managing the service delivery team, delivering key initiatives as well as ensuring consistency in processes, systems, and reporting
• Ensuring the efficient and consistent operation of all facility activities to meet contractual obligations with respect to the scope of the work portfolio of the client throughout.
• Achieving the clients outsourcing objectives of cost savings, high quality, consistency, and risk management.

Duties & responsibilitiesClient and Account Management

• Be the single point of contact for JLL's site service delivery and as the escalation point.
• Be accountable for the service delivery to meet the contractual obligations.
• Manage relationships with key stakeholders in the clients organization.
• Develop and maintain a detailed understanding of clients business and key factors influencing their requirement for our services.

Contract Management

• Ensure adherence to the contract.
• Be responsible for the achievement of the key performance indicators, service levels, and other measures as contracted.
• Implement and manage the change control process.

Financial Management

• Be responsible for the achievement of the agreed financial targets for the account; revenue.
• Look for opportunities to cross-sell services.
• Responsible for collection of fees from client and tracking of outstanding payments.
• Monitoring all site expenses by following the agreed budget
• Implementing proper financial tracker for PO, PR, GR, and invoicing

OperationsProviding onsite support

• You will be the facilities managements trusted right hand on all facilities-related activities.
• You will do this by performing routine site inspections to ensure all processes and best practices are implemented and maintained.
• You will lend to the team by providing admin support including front desk duties, basic housekeeping, and appointment coordination. Also, part of your job scope is to hit key performance indicators and meet service-level agreements.
• Event or meeting coordination requested by the client.
• Engaging with client for feedback on facilities and daily operations works.
• Assisting to send the work permit to building management

Client onboarding support

• Support business administrators on new joiner/leavers arrangements - access card application/collection
• Prepare the starter pack for the new joiners
• Keep track & reporting on starter pack inventory

Office utilization data compilation & entry into tracker

• Electricity/Water/Space Occupancy data
• Waste management
• Pantry consumables in/out tracker
• Locker & cabinet tracker
• Assisting for PO/DO/Invoice, maintaining files and reports and all other facilities related files.
• Other assigned administrative tasks

Meeting the clients facilities needs

• In this role, youll be responsible for working closely with clients and suppliers onsite to identify their facility-related inquiries and requirements.
• Your planning and budgeting skills will also be vital to the job, as youll take part in the procurement of vendors and services from time to time.

and ensure that current contracts are maintained to provide necessary supplies and services.Environment, Health & Safety Management

• Take preliminary actions/steps to identify, evaluate and recommend control measures for a variety of environmental, health, and safety concerns
• Perform site inspection regularly in terms of EHS
• Establish and maintain the escalation and incident reporting procedures

• Responsible for the implementation and maintain the Risk Register which identifies major property risks including occupational health and safety, fire safety, and environmental.
• Support the Client EHS team on the annual fire evacuation exercise with the Building Management Office.

Location:On-site -Petaling Jaya, MalaysiaJLL Privacy NoticeJLL, together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.

Jones Lang LaSalle