Job Description

Job Summary



What is the opportunity?

Our client is a specialist provider of asset services, custody, payments and treasury services. Founded in 1864, they are the 10th largest bank worldwide and the 5th in North America, as measured by market capitalization. They are among a small group of highly rated global banks and are recognized time and time again for our financial strength, market leadership and philanthropic work.

Our client has a processing centre of operational excellence supporting 10 countries across three geographical time zones employing a Global Operating Model to maximise efficiencies across times zones and supports a 24/5 operational capability. The objectives for Malaysia are to enhance the scalability of their global operations, improve service quality via their \xe2\x80\x98centres of excellence\xe2\x80\x99 and to implement/leverage standardised processes globally

Reporting to the Manager, Reconciliations Services \xe2\x80\x93 this position is a key contact for Capital Market departments and Retail Banking areas. In this role, you will be responsible for providing exceptional customer care through the daily reconciliation and reporting processes. Comparing different data sets, the role will work through an information life cycle to identify, investigate, and resolve data and trade break issues. You will work with an effort to operate in an efficient / effective cross-functional team to ensure timely reconciliations, and prevent losses while mitigating risk as prescribed by Bank\xe2\x80\x99s Standards and Procedures.

What will you do?

• Use in-house and online tools to investigate cases in order to reduce investigation costs
• Ensures daily/monthly data feeds are received on time, with proper follow up conducted for missing/incorrect information e.g. IT incidents tickets raised
• Be responsible for the reconciliations of designated processes under prescribed Standard Operating Procedures (SOPs) ensuring Service Level Agreements (SLAs) are met and applying solid knowledge of the Product Operations, its procedures, methods and systems to the reconciliations process
• Ensure true breaks are identified and investigation/reported within the agreed SLAs and items that represent a potential loss to the Bank are escalated immediately
• Deliver high quality, timely and error-free service to clients and service partners
• Display good judgment and decision-making skills in dealing with breaks and reporting
• Identify and manage queries that represent a potential loss to the Bank and immediately escalate to Team Leaders
• Demonstrate flexibility to assume project work outside of the general reconciliation process as determined by management
• Assist with the sorting or answering of email inquiries and requests from the client across multiple reconciliations

Must Have?

• Ideally candidate must be fluent with Microsoft office suite of products and be technologically independent.
• Strong organizational & decision-making skills
• Diplomacy and tact to deal with all levels of internal and external clients
• Strong ability to exercise a high degree of judgement and negotiation
• Knowledge of banking/reconciliation/accounting procedures

Nice to Have

• University degree or College Diploma or any equivalent combination of qualifications and/or work experience
• 2+ years of experience with an accounting or investigation role.

What\xe2\x80\x99s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation
• Leaders who support your development through coaching and managing opportunities
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work
• Flexible work/life balance options

RBC requires as a condition of employment that all successful candidates in the United States and Canada be fully vaccinated against COVID-19 prior to their start date, and may require proof of the same. Reasonable accommodation is available where required by law.

RBC exige, \xc3\xa0 titre de condition d\xe2\x80\x99emploi, que tous les candidats retenus aux \xc3\x89tats-Unis ou au Canada soient enti\xc3\xa8rement vaccin\xc3\xa9s contre la COVID-19 avant leur date d\xe2\x80\x99entr\xc3\xa9e en fonction. Il est possible qu\xe2\x80\x99ils aient \xc3\xa0 pr\xc3\xa9senter une preuve vaccinale. Des mesures raisonnables d\xe2\x80\x99adaptation sont offertes lorsque la loi l\xe2\x80\x99exige

Job Skills Accounting, Critical Thinking, Detailed-Oriented, Financial Transactions, Flexible Team Player, High Volume Processing, Independent Decision-Making, Learning Quickly, Management Reporting, Reconciliations

Additional Job Details

Address: PERSIARAN APEC:CYBERJAYA

City: Cyberjaya

Country: Malaysia

Work hours/week: 40

Employment Type: Full time

Platform: Capital Markets

Job Type: Regular

Pay Type: Salaried

Posted Date: 2024-02-08

Application Deadline: 2024-03-07

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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