Job Description

Provide excellent service to internal customers as appropriate Be familiar with the Resort\xe2\x80\x99s products, services and policies Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactory Maintain positive guest and colleague interaction with good working relationship Personally and frequently verifies that guests are receiving the best possible service Ensures that guest history records are accurately maintained and all repeat guests are pre-registered Meets and greets and assist the recreation area Ensures the safety of all guest who will under-go and booked recreation activities Ensures that all company minimum brand standards have been implemented and that optional brand standards haven been implemented where appropriate Responds to the results of the Consumer Audit/ Trip Advisor and ensures that relevant changes are implemented Ensures accurate knowledge of Resorts and the tourism in Malaysia To be entirely flexible and adept to rotate within the different sub departments of the Recreation or any other Department of the Resort as assigned Realize that his/her primary role is to be of service to the guest and that their needs & safety come first Must impart correct information & advise the guest on the various services/activities in the resort. Reports \xe2\x80\x9cLost and Found\xe2\x80\x9d items Works closely with the Front Office personnel in a supportive and flexible manner, focusing on the overall success of the Resort and the satisfaction of the Resort guests Verifies arrival and departures details and arrange luggage handling and transportation and other services as requested by guests Ensures an understanding on the sequence of duties related to Royal Family visits Accords protocol with the Royal Family visits Must be attentive and alert for any signs from the guest
Mangala Resort & Spa is a five star resort which build on 60-acre contemporary former surface mining land that is now amazingly rehabilitated and full of greenery comprising various plants and trees, including palm oil and fruits. The resort is inspired by a sense of well-being offered in the natural surroundings and the activities available onsite. Guest will enjoy recreational activities in the surrounding oil palm plantation, native fruit orchards, lake and river. The location also offers endless opportunities for study, interaction and visual experiences in the enviroment. Mangala Resort and Spa has been awarded as Winner of the FIABIC Mlaysia Property Award 2019 for Resort Category, World Gold Winner of FIABCI World Prix d\xe2\x80\x99Excellence Award 2018 for Enviromental Category, Winner of the FIABCI Malaysia Property Award Year 2017 for the Enviromental Category and is affiliated with Small Luxury Hotels of the World. Mangala Resort and Spa has exclusive 67 luxury villa ehich divided into 5 types of villa such as Sara Villa, Jala Villa, Vana Villa, Amani Villa and Bungalow. We are inviting young, energetic and talented candidates to experience a unique worling enviroment in the Resort.
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5