Job Description

Regional Control Tower Executive (Asia Pacific) We are looking for experienced talents who specialist in Customer Care with logistic knowledge, especially familiar with account operation compliance & project/ programme management/ implementation. Thi Regional Control Tower Executive (Asia Pacific) We are looking for experienced talents who specialist in Customer Care with logistic knowledge, especially familiar with account operation compliance & project/ programme management/ implementation. This role will be responsible to work on assigned account, maintain communications with all parties related to ensure both operation excellence and customer satisfaction in a country perspective. Overall responsible for the management of the control tower operation. The role require to execute the below tasks and initiative: Customer engagement to liaise with customer on operation excellence to achieve best performance. AP origin & destination management to comply customer requirement. Advice DHL internal regions and countries on the requirements of the customer at tactical level. Operation and performance review within AP countries to communicating with each countries operation teams to optimize the process. To manage and execute service delivery by initiating Service Performance Initiatives (SPI) or Corrective Action Plan (CAP). The Executive is to work closely with the Senior Manager Regional Control Tower to ensure satisfactory closure of all issues. Monitor all operations and information systems to ensure compliance against customer defined SLAs, KPIs and internal DHL processes. Lead for program initiatives, implementation and driving internal & external (Customer) from business requirements. Initiative detail study and analyze based on actual operation and cross work with external & internal, new solution. Lead in generating and carrying out strategies plans to further improvement. Ensure that customer complaints are managed properly by addressing service and operation issue and constantly developing standards and improvement plans in line with customers' needs and organization value. To be successful in this role, we are expecting the below: Posses Diploma/ Bachelor Degree in Logistic Management & Transportation or any equivalent academic background. Min 1 to 2 years Customer Service and/or Control Tower experience preferably in the Freight Forwarding and Logistics industry. Proficient in Microsoft Office, including word, Excel and PowerPoint as well as Microsoft Outlook Fluency in conversing and writing in English and Mandarin is require as this position will interact with clients and aboard colleagues. This position will be based at our Penang Branch, Bayan Lepas. Skills require : . Initiative - Problem solver and willing to take more responsibility . Analytical (attentive to details) . Customer Orientation . Planning and Organizing (able to Multitasking) Attribute require : . Work Independently (minimal supervision) . Positive Mindset (able adapt to system changes) . Fast learner & Proactive . Good self disciplinary . Work under pressure What can DHL offer you Attractive remuneration package + insurance coverage + flexi benefits Flexible Work Arrangement is provided Unlimited eLearning & Upskilling access + Internal Training Module Working Hours is Mon-Friday 8:30AM - 5:30PM, Saturday 8:30AM - 1:00PM. We apologies in advance for not responding. Only the right fit candidate will be in contact to proceed with next stage of pre-screening. Thank You for choosing DHL Global Forwarding as the Employer of Choice. Learn more about DHL The Freight Forwarding experts since 1815. DHL Global Forwarding, Freight (DGFF) is part of the Deutsche Post DHL Group with over 43,000 employees in 101 countries. Our air, ocean, and overland freight forwarding services standardized transport as well as multi modal and sector-specific solutions, together with individualized industrial projects. We are committed to creating a workplace that ensures mutual respect and is focused on results. We hire talented people from all backgrounds. Diversity enriches our workplace, drives our success and helps us deliver excellence. We are recognized as a Global Top Employer with 6 regions and 35 countries. Through our people practices, we help our forwarders realize their full potential by accessing in-site training programs, an online platform portal, loads of on-the-job training, and the chance to gain certifications for your role.