Job Description

Are you ready to get ahead in your career?

• We want to empower you turn your ambitions into achievements.
• We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
• Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
• To realise our vision to become Malaysia\xe2\x80\x99s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?\xe2\x80\x8b

\xe2\x80\x8bResponsible for Field Operations & Maintenance with On-Site Support for network issues related to BTS elements, links, FTTH and services while ensuring KPIs & SLAs are met. Apart from these core functions, also required to managed site wellbeing (sites ownership will be assigned accordingly) together with other related issues such as facilities issue, landlord complaints, customer complaints and ad-hoc support for plan /unplan event.

What are you accountable for ?

Ensuring customer satisfaction by maintaining key network (KPI\xe2\x80\x99s & SLA\xe2\x80\x99s) which directly impacts the network\xe2\x80\x99s reliability.

On-Site Support for Fault restoration for Mobile, Transmission & Fixed Networks including facilities (M&E) and FTTH. This requires 24x7 standby/shift as stipulated in duty roster.

Ensuring Preventive Maintenance scheduling and adherence on network elements as per requirements are done and Corrective Maintenance to follow through adhering to ISO 9001:2015 compliance.

Ensuring network growth & technology development by supporting sites roll out projects in order to gain coverage and dominance by expanding network footprints.

Collaborate with regional Business Units to ensure network readiness in line with Sales Activities.

Ensuring prompt and immediate response to Authority & Governing Bodies (ie Police, Local Council, SKMM, ST, SBC & etc) on O&M related issues

Ensuring all time comply with In- House safety matters.

Requirements:

Diploma/Bachelors Degree in Electronics / IT / Telecommunications / Computer / Network

Total Work Experience : 1 to 3 years in Telecommunications Industry or fresh graduate can be consider

Total Relevant Experience : 1 to 3 years

Must have driving license : D

What\xe2\x80\x99s next?

• Once you\xe2\x80\x99ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
• Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance \xe2\x80\x94 regardless of ethnicity, gender, age, education, religion, nationality or physical ability.

Maxis