Job Description

Area of Responsibility: \xef\x82\xb7 Support subsidiaries and customers on Konica Minolta OP/PP devices and related solutions, resolving their issues in a timely manner \xef\x82\xb7 Be the liaison person for related escalations. \xef\x82\xb7 Provide technical information to improve service quality and productivity of subsidiaries and distributors \xef\x82\xb7 Support subsidiaries and distributors to launch new products \xef\x82\xb7 Work with cross-functional teams to meet project milestones and deadlines as necessary. Essential Job Functions: 1. Handle and Monitor all incoming incidents, Inquiries and Warranty request in Remedyforce OP/PP on daily basis and making sure resolution is provided in timely manner. 2. Troubleshoot and reproduce issues in BSA-M laboratory to provide resolution with the issues before escalating to KMI. 3. Perform escalation of queries when required, and to continuously monitor and assist in the progress of the query till a satisfactory reply has been retrieved for regional subsidiary like NOCs or distributor. 4. Solution - Support all incoming issues from NOCs and Distributors. Troubleshoot and communicate directly.. etc YSoft, EFI team for any additional resolution. 5. Technical Bulletin - Periodically provide technical updates to NOCs and Distributor to help solving issues which includes known issues and firmware updates. 6. Telecommunications Certification Application Support- Monitor the certification Telecommunication to regional NOCs & Distributors etc Malaysia, Indonesia. 7. Any other duties as deemed fit by management. Requirements: 1. Degree/Diploma in Engineering/Computing Science/Information Systems or related technical areas 2. Min 3 years of working experience. 3. In depth understanding of OP/PP, colour management, and the various print technologies 4. Experience with print room environments 5. Working knowledge of Macintosh and Windows environments 6. Familiarity with print related languages (Postscript, JDF) will be advantageous 7. Familiarity with VDP technologies and solutions will be advantageous 8. Good interpersonal and customer handling skills 9. Strong analytical and problem solving ability 10. Fast learner, flexible and adaptable 11. Responsible attitude and a willing-to-help-others mind set
At Konica Minolta Business Solutions Malaysia, we are a passionate bunch. We are passionate about serving our customers, and helping them to achieve their goals and profitability. Our passion is to create new values to ensure our products and services are above and beyond the customer\xe2\x80\x99s demand. To us, there is no greater satisfaction in knowing we are a part of their success. Passion also drove us to develop business & information technology (IT) solutions along with other innovative products to create the workplace of the future. We work hard so that the business runs efficiently and smoothly. We think hard so that business management solutions are taken care of. We also play hard so that our creative ideas can contribute to the success of the business. While we bring the latest innovative technology for business operations, we are dedicated to saving the environment too. We help preserve nature by producing friendly products that won\xe2\x80\x99t harm wildlife. And we recycle too!
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5