Job Description

Payment Investigation Analyst

Department:

Payment Operations - Customer Service & Investigation Team (CSI)

Work Schedule:

Follows Singapore public holiday calendar

Experience Required:

Minimum 2 years in banking or financial services

Industry:

Banking / Financial Institution

Job Overview

We are seeking a Payment Investigation Analyst to support payment investigations and client inquiries within the Payment Operations team. The role involves handling investigation cases, resolving payment discrepancies, and ensuring service levels are met in a timely and accurate manner.

Responsibilities

Serve as the first point of contact for inquiries via email and/or SWIFT Investigate payment-related issues such as non-receipt of funds, amendments, cancellations, exceptions, and inquiries Monitor, track, and resolve investigation cases with high accuracy and minimal supervision Ensure completion of processes in alignment with Service Level Agreement (SLA) requirements Manage customer and internal stakeholder queries, feedback, and complaints promptly Monitor system availability and escalate issues to ensure payment service continuity Participate in UAT and project-related activities when required
Requirements

Minimum 2 years of experience in banking or financial services, preferably with remittance exposure Strong risk awareness and meticulous attention to detail Ability to work under pressure in a fast-paced, time-sensitive environment Strong time management and task prioritization skills Good written and verbal communication skills, with the ability to collaborate across teams
Education

Bachelor's degree in Banking, Accounting, Finance, Business Administration, or related field
Job Type: Full-time

Pay: From RM2,700.00 per month

Application Question(s):

Do you have at least 2 years of experience handling payment or remittance investigations in a banking or financial institution?
Work Location: In person