Job Description

Client Management:

Work closely with the Brand Manager (BM) to strengthen client satisfaction. You will serve as the primary point of contact for clients: Maintaining prompt, clear, and professional communication is essential for a refreshing client experience. Respond to all messages & inquiries by clients:

Within 30 minutes

between 10am to 7pm Singapore time (GMT+8.00) from Monday to Friday. The channels of communication would include Trello, Telegram and WhatsApp. Provide clients with guidance on relevant processes depending on their chosen packages & assisting them through procedural steps where needed.

Internal Compliance:

Ad Monitoring Report: Each client's advertisement tracking sheet will need to reflect the progress and outcomes of their advertisement investments. Social Media Management (SMM): Inform respective BM & Compliance Team on the progress of the content calendar by ensuring there are no delays. Report status every Wednesday on the Compliance Sheet. Volume of Work (VOW): Track the number of completed tasks each week for each client - Report the numbers every Friday on the Compliance Sheet. Weekly Action Plan (WAP): Updating clients on the plans for each week & any tasks which require approval or follow up - Report every Monday on the Compliance Sheet upon completion. Comply to the requests of the Compliance Team as & where necessary.

Task Management:

Smooth coordination of clients' tasks from submission to completion & fulfilling all tasks requested or provide regular updates to clients for any pending task status. Update your respective BM's task tracker with every new task requested by client or initiated from the brands team - It is mandatory for all tasks from each of the brands to be recorded and its respective status updated accurately & consistently.

Virtual Assistant:

Coordinate & manage the Brand Manager's calendar, execute minor executional tasks, while ensuring adherence to internal processes established by the respective BM(s). Scheduling of Social Media Posts: Responsible for scheduling of social media posts of each client based on the content calendar.
Job Types: Full-time, Permanent, Freelance
Contract length: 3 months

Pay: RM1,300.00 - RM2,500.00 per month

Benefits:

Flexible schedule
Work Location: Remote