Job Description

Role Responsibilities

Acquire and deepen relationships with NTB/NTS Priority Clients to identify business opportunities related to own core business products or refer to supporting channels.

Convert AUM unqualified Priority Clients to AUM qualified and contribute to AUM growth.

Commit to maintain customer satisfaction in service delivery while simultaneously managing risks to the bank. Ensure that robust sales processes and stringent service standards that follow local regulatory requirements are met.

Responsibilities*

In consultation with the STM, draw up monthly plans for achieving new business and customer acquisition goals committed.

Key Measurement of the followings: -

\xc2\xb7 Quarterly Scorecard

\xc2\xb7 Financial and Non-Financial losses

\xc2\xb7 All Audits

\xc2\xb7 FLC & Complaint

\xc2\xb7 Digital Migration

Strategy*

In/outbound ETB advice & sales

\xc2\xb7 To proactively acquire and upgrade portfolio AUM of Priority Clients.

\xc2\xb7 Engaging & deepening Affluent & hidden Affluent in advisory conversations with analytics support and collaboration with Wealth Specialists.

\xc2\xb7 Prepare and educate clients to interacting via online, Client Centre

\xc2\xb7 Actively acquire and activate new Affluent/potential Affluent clients referred from ETB.

Business*

\xc2\xb7 To achieve agreed sales targets and Priority Banking profitability.

\xc2\xb7 To achieve quality performance i.e. audit results, credit quality, business development and people management.

\xc2\xb7 Agreed service standards to customers.

Processes*

\xc2\xb7 To liaise with Stakeholders for any exceptional, legal, compliance and operational cases to ensure both sales, operational and service activities at branch are managed well

\xc2\xb7 100% Operation control under operation risks guidelines and sales compliance.

\xc2\xb7 Non compliance and control weaknesses inherent in the selected samples are detected and duly reported

\xc2\xb7 No unsatisfactory compliance reviews and audits on the conduct of CST and record keeping

\xc2\xb7 Maintaining robust controls and monitoring actions

\xc2\xb7 No overdue Control Sample Testing (CST).

People & Talent*

Product broadening

\xc2\xb7 Enhanced multi-product Priority knowledge

\xc2\xb7 Market and competition knowledge

\xc2\xb7 Possess all relevant investment & insurance certifications and licensing

Client engagement

\xc2\xb7 Presentation and soft skills tailored to engaging Affluent Clients

\xc2\xb7 Internal stakeholder engagement skills

\xc2\xb7 Closing deals

\xc2\xb7 Ability to drive and manage client interaction

\xc2\xb7 Good communication & presentation skills

\xc2\xb7 Negotiation and objection handling

\xc2\xb7 Client training on digital solutions

Journey completion

\xc2\xb7 Discipline and good time management to handle a client portfolio

\xc2\xb7 Ability to solve problems and close issues without handing over

\xc2\xb7 Strong analytical ability

\xc2\xb7 Understanding of Priority CDD principles

\xc2\xb7 Interpersonal and complaint handling skills

\xc2\xb7 Bank\'s product knowledge

\xc2\xb7 Understanding of policies and procedures

\xc2\xb7 ABM rules / Bank Negara FEA regulations

\xc2\xb7 Branch Operations Manual (WEBOM) /MIC/ group circulars/bank policy and tariff of charges

Risk Management*

\xc2\xb7 Ensure compliance with Group Policy and Standards, local laws and regulations, controls and procedures of the Bank and regulatory requirements pertaining to Money Laundering and CDD.

\xc2\xb7 Participate in and/or support the Bank\'s effort in combating money-laundering activities.

\xc2\xb7 Exercise due care and diligence on matters related to Money Laundering and CDD in the day to day operations, which include account opening and reviews, transaction monitoring, reporting suspicions, customer communication, implementing new requirements, updating and revising operating procedures, acquire relevant knowledge and training, provide support to superior and subordinates.

Governance*

Compliance and Money Laundering responsibilities:

\xc2\xb7 Ensure compliance with Group\xe2\x80\x99s standards and regulatory requirements pertaining to Money Laundering and CDD.

\xc2\xb7 Participate and support the Bank\xe2\x80\x99s effort in combating money-laundering activities.

\xc2\xb7 Exercise due care and diligence on matters related to Money Laundering and CDD in the day to day operations, which include account opening and reviews, transaction monitoring, suspicions activity reporting during client communication.

Regulatory & Business Conduct*

\xc2\xb7 Display exemplary conduct and live by the .

\xc2\xb7 Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

\xc2\xb7 Lead the Malaysia Remote Banking team to achieve the outcomes set out in the Bank\xe2\x80\x99s Conduct Principles: [Fair Outcomes for Clients; Financial Crime Compliance; The Right Environment.] *

\xc2\xb7 Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders*

Across all department in banks

Other Responsibilities*

\xc2\xb7 To cascade and live the CSR values

\xc2\xb7 To undertake special projects / assignments.

Qualifications*

Training, licenses, memberships and certifications

\xc2\xb7 Minimum SPM holders and / or relevant professional qualifications

\xc2\xb7 Possess all relevant investment & insurance certifications and licensing.

\xc2\xb7 Preferred 1-3 years\xe2\x80\x99 experience in banking with demonstrable knowledge of banking practices and financial products.

\xc2\xb7 Favourable track record in managing sales and / or operations or demonstrated ability to achieve strong sales performance.

\xc2\xb7 Ability to coach, inspire and mobilise Branch team members of various levels to deliver exceptional performance.

\xc2\xb7 Demonstrated ability to establish a service culture.

\xc2\xb7 Interpersonal and complaint handling skills

\xc2\xb7 Bank\'s product knowledge

\xc2\xb7 Understanding of policies and procedures

ABM rules / Bank Negara FEA regulations

ROLE SPECIFIC TECHNICAL SKILLS AND COMPETENCIES AND PROFICIENCY LEVELS*

Microsoft Core

FIMM License Core

Bancassurance License Core

IPPC License

About Standard Chartered

We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
• Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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