Job Description

The Renewal Specialist is responsible for helping to reduce the supplier customer attrition rate and oversees processing all supplier customer cancellation requests as well as collecting outstanding debts from these supplier customers. The Renewal Specialist will proactively monitor accounts to ensure that existing clients continue to use Tungsten services. In addition, tasks also include providing reports be it within the finance team, to other teams, or to the buyer customer to either understand or to help stem attrition rates.Essential Duties and Responsibilitiesxc2xb7Liaising with customers who wish to cancel their contract, to investigate reason of cancellation and to collect any monies outstandingxc2xb7Creating and sending accurate reports on weekly basis to buyer customers and colleagues when buyer customer clarification is requiredxc2xb7Analyzing data gathered to identify suppliers who are in the state of cancellationxc2xb7Contacting supplier customers whose use of the system has decreasedxc2xb7 Identifying and reporting any issues causing decreases in supplierxe2x80x99s transaction activitiesxc2xb7Assisting in any ad hoc project assigned by the Managerxc2xb7Data preparation in advance of renewal:-contract type-dates-tariffs-termsRequired SkillsRequired ExperienceRequired Skillsxc2xb7Strong proficiency in Microsoft office applicationsxc2xb7Detail oriented with high level of time management skills (including flexibility when the workload requires extra time)xc2xb7Detail oriented with high level of time management skills (including flexibility when the workload requires extra time)xc2xb7Previous renewal or customer service experience/skillset preferred with ability to work in high volume, deadline-oriented processes focused on goal achievement.Required Experiencexc2xb7 A minimum of 2 yearsxe2x80x99 experience in Customer Services, Sales or Support roleWorking Hoursxc2xb7 Monday to Thursday: 4pm xe2x80x93 1amxc2xb7 Friday: Noon xe2x80x93 9pmRequired Skillsxc2xb7Strong proficiency in Microsoft office applicationsxc2xb7Detail oriented with high level of time management skills (including flexibility when the workload requires extra time)xc2xb7Detail oriented with high level of time management skills (including flexibility when the workload requires extra time)xc2xb7Previous renewal or customer service experience/skillset preferred with ability to work in high volume, deadline-oriented processes focused on goal achievement.Required Experiencexc2xb7 A minimum of 2 yearsxe2x80x99 experience in Customer Services, Sales or Support roleWorking Hoursxc2xb7 Monday to Thursday: 4pm xe2x80x93 1amxc2xb7 Friday: Noon xe2x80x93 9pm

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