Job Description

Client Background: Global Nutrition Company that develops, markets and sells nutrition supplements, weight management, sports nutrition and personal-care products. The company was founded in 1980, and it employs around 7,400 people worldwide Industry: Healthcare Location: Bangsar South (Hybrid) Headcount: 10 Tenure: Permanent Remuneration: Basic salary Responsibilities: . Support day-to-day operations of Contact center through effective communication with Members via telephone, and etc, for Members related activities, including order processing and inquiries handling, cross country info handling. . Able to provide buddy system (knowledge sharing and guides the new joiner) through the first few weeks or months on the job. . Participate on ad hoc project, event, UAT (user acceptance testing) and provide suggestion / feedback . Familiar with internal department policy & procedures including Record Maintenance and Administration, Royalty Overrides, Orders, Award handling, system behavior, Member compensation system and etc. . Able to log SNOW/ISupport and highlight to IT immediately where there is system issue where will affect member\'s experience and operation. Able to work and communicate with IT on the solution and direction. . To constantly look for ways of improving performance and to make appropriate recommendations to the Manager as and when such opportunities are identified. This will be demonstrated by a clear and ongoing process of improvement with the teams and by quality initiative from time to time. . Able to respond or provide solution to external partner / vendor 3PL on delivery issue i.e problem address, duplicate parcel, return parcel etc . Able to take full ownership to communicate with logistic and 3PL when there is urgent issue or feedback and get permeant solution as well as preventive solution . Able to build/ create a good relationship with the team in order to build a fun and happy working environment. Requirements: - Secondary school education - SPM. Tertiary education would be an advantage. - At least 3 years of working experience in customer service industry or relevant MLM/Direct Selling with cash handling experience. - Proficiency in verbal and written English, another local language ( Chinese ) proficiency is required - Pleasant personality with excellent interpersonal skills - Ability to provide superb customer service and resolve problems independently under the company\'s guidelines - Self-motivated and attentive to details with strong initiative - Ability to work in a result-oriented atmosphere under pressure and meeting tight deadlines as flexible working hours maybe required - Good computer literacy (Word/Excel/Powerpoint) - Well groom and manner

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