Job Description

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Client Background: Global Nutrition Company that develops, markets and sells nutrition supplements, weight management, sports nutrition and personal-care products. The company was founded in 1980, and it employs around 7,400 people worldwide

Industry: Healthcare

Location: Bangsar South (Hybrid)

Headcount: 10

Tenure: Permanent

Remuneration: Basic salary

Responsibilities:

\xc2\xb7 Support day-to-day activities of Member Operations through effective communication with the Members Services team and Members via telephone and other channels of communication

\xc2\xb7 Perform appropriate tasks to support Members\' expectations and needs in information handling records, refunds, repurchases, order audit and after-sales.

\xc2\xb7 Able to provide a buddy system (knowledge sharing and guiding the new joiner) through the first few weeks or months on the job.

\xc2\xb7 Participate in ad hoc projects, events, UAT (user acceptance testing) and provide suggestion / feedback

\xc2\xb7 Familiar with internal department policy & procedures including Record Maintenance and Administration, Royalty Overrides, Orders, Award handling, System Behavior, Member Compensation system and etc.

\xc2\xb7 Able to log SNOW/ISupport and highlight to IT immediately where there is a system issue that will affect Members\' experience and operation. Able to work and communicate with IT on the solution and direction.

\xc2\xb7 Constantly look for ways to improve performance and make appropriate recommendations to the Manager as and when such opportunities are identified. This will be demonstrated by a clear and ongoing process of improvement with the teams and by quality initiative from time to time.

\xc2\xb7 Able to respond or provide solutions to external partner / vendor 3PL on delivery issue i.e problem address , duplicate parcel, return parcel etc

\xc2\xb7 Able to take full ownership to communicate with logistics and 3PL when there is an urgent issue or feedback and achieve preventive solutions

\xc2\xb7 Able to build/ create a good relationship with the team to build a fun and happy working environment

Requirements:

\xc2\xb7 At least 2- 3 years of working experience in a service industry

\xc2\xb7 Proficiency in verbal and written English, and another language (Mandarin) proficiency is required

\xc2\xb7 Pleasant personality with excellent interpersonal skills

\xc2\xb7 Ability to provide superb customer service and resolve problems independently under the company\'s guidelines

\xc2\xb7 Self-motivated and attentive to details with strong initiative

\xc2\xb7 Flexibility in performing efficiently in a fast-paced work environment.

\xc2\xb7 Ability to solve problems and challenges and carry out responsibilities under minimal supervision.

Sub Specialization : Services;Customer Services
Type of Employment : Permanent
Minimum Experience : 2 Years
Work Location : Kuala Lumpur

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