Job Description

Client Background: Global Nutrition Company that develops, markets and sells nutrition supplements, weight management, sports nutrition and personal-care products. The company was founded in 1980, and it employs around 7,400 people worldwide Industry: Healthcare Location: Bangsar South (Hybrid) Headcount: 10 Tenure: Permanent Remuneration: Basic salary Responsibilities: . Support day-to-day activities of Member Operations through effective communication with the Members Services team and Members via telephone and other channels of communication . Perform appropriate tasks to support Members\' expectations and needs in information handling records, refunds, repurchases, order audit and after-sales. . Able to provide a buddy system (knowledge sharing and guiding the new joiner) through the first few weeks or months on the job. . Participate in ad hoc projects, events, UAT (user acceptance testing) and provide suggestion / feedback . Familiar with internal department policy & procedures including Record Maintenance and Administration, Royalty Overrides, Orders, Award handling, System Behavior, Member Compensation system and etc. . Able to log SNOW/ISupport and highlight to IT immediately where there is a system issue that will affect Members\' experience and operation. Able to work and communicate with IT on the solution and direction. . Constantly look for ways to improve performance and make appropriate recommendations to the Manager as and when such opportunities are identified. This will be demonstrated by a clear and ongoing process of improvement with the teams and by quality initiative from time to time. . Able to respond or provide solutions to external partner / vendor 3PL on delivery issue i.e problem address , duplicate parcel, return parcel etc . Able to take full ownership to communicate with logistics and 3PL when there is an urgent issue or feedback and achieve preventive solutions . Able to build/ create a good relationship with the team to build a fun and happy working environment Requirements: . At least 2- 3 years of working experience in a service industry . Proficiency in verbal and written English, and another language (Mandarin) proficiency is required . Pleasant personality with excellent interpersonal skills . Ability to provide superb customer service and resolve problems independently under the company\'s guidelines . Self-motivated and attentive to details with strong initiative . Flexibility in performing efficiently in a fast-paced work environment. . Ability to solve problems and challenges and carry out responsibilities under minimal supervision.

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