Job Description

• Fresh graduates from diploma / related field or Tourism & Hospitality who are interested to start their career
• Or minimum 1 to 2 years of working experience in the service industry will be an added advantage for this position
• Require Language(s) (write, read & speak) - English, Mandarin, Bahasa Malaysia (Optional)
• Good follow up skill and highly attentive to enquiry
• Comfortable working with computer and mobile phone in long hour
• Basic computer skill (Outlook, excel, Words and PowerPoint)

Responsibilities

• Process and confirm reservations via phone, email, and online booking systems.
• Maintain accurate and up-to-date records of all reservations.
• Manage changes and cancellations to existing reservations.
• Ensure availability and pricing information is current and accurate.
• Provide exceptional customer service to clients, addressing inquiries and resolving issues promptly.
• Assist clients in selecting options and making informed decisions based on their needs.
• Handle special requests and accommodations with attention to detail.
• Follow up with clients to confirm details and provide necessary information.
• Prepare and distribute reservation confirmations, invoices, and other relevant documentation.
• Address and resolve booking discrepancies or issues with professionalism and efficiency.
• Coordinate with other departments or vendors to ensure a smooth resolution of client concerns.

Benefits

• Annual Company trip (For Confirmed Employees)
• Group PA insurance (For Confirmed Employees)
• Yearly Bonus depending on Company performance and reflect to Individual performance
• Twice performance appraisal review annually to identify room for improvement process
• Outpatient medical coverage from registered clinics
• Employee price for travel packages (For Confirmed Employees)
• Company uniform provided
• Travelling claims by receipt
• Monthly training arrangements from Company
• Exclusive employee HR software applications (leaves, claims, payslips etc)
• At least once a year Team Building arrangements
• Monthly / Weekly Company sports & recreations for everyone

Additional Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• EPF / SOCSO / PCB
• Annual Bonus
• Medical Insurance
• Training Provided
• Performance Bonus
• Company Trip
• 5 Working Days

SkillsComputer Proficiency Customer ServiceImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

Ricebowl