Reservation Clerk

Batu Ferringhi, Pulau Pinang, Malaysia

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Responsibilities:

To answer phones and respond to reservation enquiries from guests, travel agents, online booking sites,and other channels.
To assist the daily operation as required.
To carry out any other duties when directed by the Reservations Manager, Assistant Reservations Manager or Reservations Supervisor.
To do follow-ups relating to reservation discrepancies, short-stays when required by fronk desk associate.
To be knowledgeable at hotel contract rates.
Check Trace report and follow up on outstanding matters with regards to room reservation.

Requirements:

Proficiency with hotel reservation management software and MS Office.
Ability to problem-solve issues quickly and offer solutions to guests.
Availability to work a variable schedule.
strong customer service orientation with ability to remain calm and composed under pressure.
Good time management skills and the ability to prioritize work.
Attention to detail and problem solving skills.
excellent verbal and written communication skills.

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