A Reservation Executive is responsible for handling guest reservations through phone, email, or online booking systems while maintaining accurate records of room availability and rates. They respond to guest inquiries, provide information about rooms, facilities, and services, and coordinate with the front office and housekeeping to ensure smooth check-ins and check-outs. The role also includes managing booking confirmations, cancellations, and modifications, preparing regular reservation reports, and promoting hotel services or packages to maximize revenue. Throughout all tasks, the Reservation Executive ensures compliance with hotel policies and upholds high standards of customer service.
Job Type: Full-time
Benefits:
Free parking
Meal provided
Opportunities for promotion
Professional development
Application Question(s):
This position is open to Malaysian citizens only. Do you meet this requirement?
Work Location: In person
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