Job Description

Golden Destinations by ICE Holidays Sdn Bhd is a leading B2B travel wholesaler in Malaysia, with a unique business model offering ready-made products and packages to partners, backed by established and matured branding. Their marketing concept is to develop marketable travel packages based on market demand and trends, offered through their dynamic B2B booking engine. With the support of over 400 partners in the ASEAN region, ICE Holidays aims to be the leading travel wholesaler in Asia.This is a full-time on-site role as a Reservation Manager at Golden Destinations by ICE Holidays Sdn Bhd\'s office in Malaysia.Key Requirement:

• Diploma or Bachelor\'s Degree in Business Administration, Marketing, Communications, or a related field
• A minimum of 3-5 years of experience in customer service or reservations or equivalent, those candidates with travel background will be an added advantage.
• Proficiency in both written and spoken in English is a must. Candidate with Mandarin proficiency will be an added advantage as required to deal with Mandarin speaking customers from time to time.
• Familiar with Microsoft office, outlook and one drive required.

Responsibilities

• Manage daily reservation operations, ensuring accurate bookings and efficient service by the teams, to manage and giving directions as when required
• Serve as the main point of contact for customer inquiries, providing timely and effective support.
• Resolve customer issues and to address to relevant division for further assistance and clarifications
• Maintain reservation records and coordinate with internal teams for seamless service.
• Prepare reports on reservations and service performance of the department.
• Support coordination of promotional campaigns, travel fairs etc.
• Manage administrative tasks to ensure smooth departmental operations.

Benefits

• Annual Company trip (For Confirmed Employees)
• Group PA insurance (For Confirmed Employees)
• Yearly Bonus depending on Company performance and reflect to Individual performance
• Twice performance appraisal review annually to identify room for improvement process
• Outpatient medical coverage from registered clinics
• Employee price for travel packages (For Confirmed Employees)
• Company uniform provided
• Travelling claims by receipt
• Monthly training arrangements from Company
• Exclusive employee HR software applications (leaves, claims, payslips etc)
• At least once a year Team Building arrangements
• Monthly / Weekly Company sports & recreations for everyone

Additional Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• EPF / SOCSO / PCB
• Medical Insurance
• Training Provided
• 5 Working Days
• Company Trip

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