Supervise the taking of reservations and operate systems in accordance with Melia standards.
Initials, reviews and checks all reservations accepted by reservation agents.
Make sure all reservations received are correctly input into the system without delay.
Ensure accurate advance booking count and forecasting is carried out.
Manage group blocks to ensure accuracy of business on the books.
Ensure all refused business is recorded with reasons of refusal.
Ensure the department operates with a sales attitude and all personnel are aware of Sales opportunities within the hotel which will assist with the maximization of revenue.
Ensure all activities and traces are followed up on in a timely manner and results of such recorded.
Update and maintain of guest history and collecting market information.
Responsible for an up to date clear filing system.
Update selling scripts when of benefit to ensure user friendliness and maximization of key benefits.
Keep the reservation team with the updated hotel information: Including Room, Rate, F&B promotion and all guest related information.
Responsible for all necessary training for the reservation agents to make sure that a professional service could be provide for the guest and develop team members\' skills and performance actively through coaching and training.
Prepare daily/weekly/monthly report
Develop and maintain a high level of communication with all major sources of business, competitors and all national sales offices and advise Revenue Manager of any feedback.
Perform any duties assigned by the Management deemed necessary.
Job Requirements
EDUCATION AND TRAINING:
University Degree
Upgrade or Master in Marketing will be an advantage
LANGUAGES:
Fluent English, a second language will be an advantage (better if it\'s the same where the hotel is based).
SPECIFIC KNOWLEDGE:
Distribution
Yield Management
Reservation System
WORK EXPERIENCE IN OTHER COMPANIES (IN CASE OF EXTERNAL SELECTION):
3 years in a similar position in large hotels or international companies.
WORK EXPERIENCE IN MHI (IN CASE OF INTERNAL PROMOTION):
2 years in the company in similar position in large hotels.
Skill Level
Executive
Salary Range
RM2000 - RM4000
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