Job Description

Key elements to the job:To be familiar with computer systems, windows based PC

• To be confident in using internet and to send and receive emails.
• To understand the product, know all the rooms, their nightly rate, and be aware of their standard set up.
• Able to learn the history of the house in order to give correct information to guest when questioned.
• Must be able to answer phones- liase with guests as and when required and to learn about different elements of the operation.
• To supervise hotel daily reservations activities according to given standard operating procedure.
• To work closely with General Manager, Operations Manager and Housekeeping Manager with regards to any reservations related matters and transactions.
• To have a working knowledge of other relevant departments on how they relate to the Reservation Department.
• To attend to guest complaints and inquiries relating to reservations.
• To be familiar with online system Duve in order to communicate with guests pertaining to special amenities or special request instructions upon reservation process.
• To assist the Operations Manager and General Manager with regular daily admin duties.
• To monitor the allocation and assignment of rooms.
• To be aware of constant changes in room tariffs, contracted and package rates, promotions, etc.
• To strictly follow the policy of selective selling and to weigh the value of each request before acceptance.
• To be knowledgeable of all areas in the Front Office and to perform all duties as assigned.

Job Types: Full-time, Permanent Salary: RM3,000.00 - RM3,500.00 per month Benefits:

• Free parking
• Maternity leave
• Meal provided

Schedule:

• Afternoon shift
• Day shift
• Early shift
• Evening shift
• Rotational shift

Supplemental pay types:

• Overtime pay

Ability to commute/relocate:

• Georgetown: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• STM/STPM (Preferred)

Experience:

• Hotel Reservations: 2 years (Required)

Language:

• Mandarin (Preferred)
• English (Preferred)