Job Description

Four Seasons Hotels & Resorts

Four Seasons is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. The deeply instilled Four Seasons culture is personified by its employees \xe2\x80\x93 people who share a single focus and are inspired to offer great service. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating every one we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About Four Seasons Resort Langkawi, Malaysia

Voted the #1 Best Resort in Malaysia by Cond\xc3\xa9 Nast Readers\xe2\x80\x99 Choice Awards 2022, it\'s Flanked by a tropical rainforest, limestone cliffs and the emerald waters of the Andaman Sea, the natural beauty on our Island of Legends is as dramatic as it is serene. Tucked away within an UNESCO World Geopark, our Resort\xe2\x80\x99s Malay-style pavilions and villas offer both quiet, romantic havens for lovebirds as well as versatile family-oriented retreats.

Join our team!

Are you ready to take the next big step in your career? Four Seasons Resort Langkawi is looking for a Resort Assistant Manager. The Resort Assistant Manager assists operative departments in the day-to-day function, as well as handles guest complaints. The Resort Assistant Manager works hand in hand with the Front Desk Manager ensuring an exceptional guest experience for all. The position oversees the employees in the Front Desk and Concierge, including the development and engagement of the team. The Resort Assistant Manager ensures a seamless and comprehensive experience for all guests staying at the Resort from pre-arrival until departure. This is a pivotal role in the Resort that is ideally suited to an experienced hospitality professional looking to develop their career.

Key Functions

Ensures that all stations for Telephone Operators, Bell Service, Front Desk, Concierge Operations, Guest Services are properly manned for the shifts.

Check Housekeeping and Laundry on availability of supplies for preparing guest rooms and other delays in getting rooms ready.

Liaise with Housekeeping, Engineering on any outstanding problems, especially repairs to equipment, furniture, supplies, etc.

During frequent rounds of departments, make notes of damaged equipment, blown bulbs water leaks, faulty air condition, needed drapery repair and areas that need to be painted.

Routinely walk the Reception compound.

Complete reports for morning meeting: e.g. arrivals, departures, In-house.

Department check: e.g Room Service, Night Audit.

Prepare guest arrivals for the following day.

Qualifications & Experience

At least 2 years\xe2\x80\x99 experience in the same role, ideally in a luxury hotel or residence environment.

Previous experience developing and managing a team.

Strong knowledge of Front Desk and Concierge operations including strong knowledge of the local area.

Strong command of the English language.

A working knowledge of Resortl systems and operations.

Strategic, analytical and have solid business acumen.

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

Four Seasons believes in offering the best to the best; check out some of our amazing benefits!

An opportunity to be a part of a cohesive team with opportunities to build a successful career with global exposure.

The opportunity to engage in a diverse and challenging work environment.

Exclusive discount and travel programs with Four Seasons Hotels and Resorts.

Competitive salary and benefits (Medical, Dental, Employee Assistance Program, Life Insurance, EPF, SOCSO etc)

Complimentary uniforms and uniform care.

Complimentary Employee Meals.

5 working days and 2 off days.

Remarks: Due to current Employment Visa restrictions in Malaysia, this position is only open for Malaysian Nationals or those who have Malaysian Spouse Visas, can only apply.

The management level for this position is: Operations - Assistant Department Head

The location for this position is: Langkawi, Kedah, Malaysia

Learn more about what it is like to work at Four Seasons, visit us:

Learn more about Four Seasons Langkawi on Social Media:

Instagram: @FSLangkawi

Twitter: @FSLangkawi

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For more details please visit our website :

Four Seasons Hotels