Job Description

1. Under the leadership of the Store Manager, conscientiously implement their work instructions, be fully responsible for the daily management of the front office, and assist the Store Manager in achieving operational management goals.

2. Lead by example and strictly adhere to all store management regulations; during working hours, you must provide on-site supervision and proactively communicate with customers.

3. Responsible for the work allocation, shift scheduling, and assessment of waiters, cashiers, greeters, and cleaners.

4. Conduct daily pre-shift meetings to check employee attendance and appearance, summarize front-of-house work, and issue work instructions.

5. Strengthen on-site supervision and promptly handle customer complaints and emergencies.

6. Strengthen property management, maintain abreast of the status of front-of-house facilities, equipment, utensils, and consumables, and promptly maintain, service, and restock them.

Job Requirements:

1. At least three years of experience in a similar position in the restaurant industry, with familiarity with all front-of-house positions and procedures.

2. Experience in front-of-house management, with the ability to coordinate, direct, and supervise the work of subordinate departments.

3. Ability to execute all tasks promptly and effectively, plan the department's work flow, and develop detailed, quantitative work plans.

4. Demonstrated teamwork, proactive collaboration with other departments, and effective communication.

5. Maintain a high level of morale at all times, and be skilled in motivating, training, and developing subordinates.

Job Type: Full-time

Pay: RM4,600.00 - RM5,500.00 per month

Benefits:

Opportunities for promotion Professional development
Work Location: In person