Job Description

• Oversee the day-to-day work operations of the outlets and make sure outlets deliver consistently high level of customer service.
• Responsible for ensuring proper and effective operations in adherence to company guidelines and SOPs at all times.
• Specific accountabilities for ensuring the outlet\'s service systems are operating effectively while overall accountable on outlet operations matters including but not limited to recruitment, training, controls, systems and procedures.
• Manage outlet in achieving company goal, sales, manpower, utilities, inventories, food cost and any others matters related to daily operations
• Providing operations and leadership to all staff in the outlets and articulating a plan of action with your team to achieve these goals.
• Pleasant personality and able to interact well with colleagues and guests.

• Ensure that all SOPs on quality, service and cleanliness are strictly adhered to.
• Plan manpower and create weekly schedules. Track attendance of staff in terms of lateness, MC and track AL/PH.
• Ensure staff comply to the Company Operating policies and procedures.
• Ensure staff discipline in terms of punctuality, staff attitude and hygiene.
• Provide regular staff training through daily briefings to enhance the service quality.
• Motivate and counsel staff where necessary to build and retain a strong team.
• Ensure execution of Quality, Service and Cleanliness standards, including the monitoring of food product quality.
• Ensure sufficient operating equipment (chinaware, napkins, cleaning chemicals etc).
• Handle customer complaints and escalate to management where necessary.
• Resolve operational matters in a timely and practical way.
• Prepare all reports required (daily operational report, attendance report, inventory report etc) on a timely basis.
• Perform others duties as assigned from time to time.

• Salary Range RM 3000 - RM 4500

Ricebowl