Job Description

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma in Business & Admin, Food & Beverage Services Management or equivalent.
• Required languages :Mandarin, English, Bahasa Malaysia.
• At least 2 year(s) of working experience in the related field is required for this position
• Preferably Senior Managers specializing in Food & Beverage/ Restaurant Service or equivalent.
• Full-Time position(s) available.
• Willing to work in non halal restaurant

Responsibilities

• Coordinate daily operations.
• Deliver superior service and maximize customer satisfaction.
• Respond efficiently and accurately to customer complaints.
• Regularly review product quality and research new vendors.
• Organize and supervise shifts.
• Appraise staff performance and provide feedback to improve productivity.
• Estimate future needs for goods, kitchen utensils and cleaning products.
• Ensure compliance with sanitation and safety regulations.
• Manage restaurant\'s good image and suggest ways to improve IT.
• Control operational costs and identify measures to cut waste.
• Create detailed reports on weekly, monthly and annual revenues and expenses.
• Promote the brand in the local community through word-of-mouth and restaurant events.
• Recommend ways to reach a broader audience. (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices.
• Implement policies and protocols that will maintain future restaurant operations.

Benefits

• Competitive Salary Package
• Monthly Sales Commission / Incentive
• Annual Increment / Performance Bonus
• Flexible Working Day / Hour (Shift Rotation)
• Complimentary Meal Provided
• Birthday Gift / Benefit
• Career Advancement and Development
• Career Training Provided

Work days

• 6 days per week according to shift

Work Location

• Paradigm Mall Johor Bahru
• Mid Valley Southkey Johor Bahru
• Tun Aminah Johor Bahru
• Aeon Mall Bukit Indah
• Aeon Mall Tebrau City
• KSL City Mall
• City Square Johor Bahru
• Johor Premium Outlet

Additional Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• EPF / SOCSO / PCB
• Performance Bonus
• Annual Bonus
• Flexible Working Hours
• Training Provided
• Overtime Pay
• Allowance Provided
• Staff Meal
• Staff Discount

SkillsLeadership Customer Service Inventory Management Problem-Solving Food Safety CommunicationImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

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